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Marvin K. Brown Auto Center
- Automotive
- San Diego, CA
About this business
Why should you buy from Marvin K. Brown Auto Center? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in San Diego. Visit us today to discover why we have the best reputation in the San Diego area.
Location details
1441 Camino del Rio S, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
The appt had to be booked 3 different times. Chris the representative who the car was brought into on the second appt was very condescending and rude. Greg, the manager, although professional, was extremely abrupt and kept speaking over me on the phone. We are in a position that your dealership is the only one close to us and we really don't have much choice except to use your facility. Please make sure that when a client calls the 877 number that who ever is making the app… See more
RecommendedKathleen Farris and the two gentlemen that assisted with my Cadillac XT5 provided me with Excellent Customer Service. We ( my dad ) have been a loyal customer since 1975. Thank you Kathleen I appreciate you!!
They want to charge per diagnosis as if they have to be done separately -and want you to pay ahead of time ! All of the necessary codes should come up with one diagnostic try . $190 per issue diagnosis . F them
I always receive exceptional customer service for new vehicles and maintenance. I had a lot of problems with my last vehicle. Kevin was very attentive in providing support for service. Jake was very helping in helping us get into a new vehicle (our 4th from MKB). He made a very stressful situation very easy.
Business response:
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Marvin K. Brown Buick!
Have spent the last week trying to contact their service department trying to schedule service. I contacted them through Facebook messenger and asked for an appointment and was told some one would get back to me as soon as possible but that was 18 hours ago and still haven’t been contacted.
Business response:
Bryce - Thank you for your review. We're sorry for the delay in getting back to you, and appreciate you taking the time to speak with Greg, our service manager, about your concerns. Please don't hesitate to let us know if there's anything else we can do for you. Sincerely - Marvin K Brown Auto Center.
No problem at all getting the service we needed on our car.
Worst customer service!! Bought brand new car 2020 with issues, Took forever for them to get back at me and only because I was the only one contacting them. My car was in “service” for 2 weeks and just got my car back, the problems weren’t solve and got it back all dirty inside and out(i Didnt leave my car like way).
Kevin Knepper always gives us the greatest of service. We just needed rear brakes on our Yukon (as an example), and Kevin communicated with us throughout the process. We will continue to bring our 3 vehicles to MKB through Kevin. Thank you, Kevin!
Frequently asked questions about Marvin K. Brown Auto Center
How is Marvin K. Brown Auto Center rated?
Marvin K. Brown Auto Center has a 4.1 star rating with 1,044 reviews.
When is Marvin K. Brown Auto Center open?
Marvin K. Brown Auto Center is closed now. It will open tomorrow at 7:00 a.m.
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