Lisa on Insider Pages
7 months ago
11/20/2022, 01:32 AM
Not what it appears to be - BEWARE
I went for an inspection of the Malibu Pet Hotel and left with an uneasy feeling. We were only allowed to peek our head inside the kennel with the reason of not disturbing or stressing out the dogs (which is understandable since I know they go crazy when they see people.) From what we could see the place was clean and I could only see one heavily panting dog. There was a person cleaning the floors with very strong and harsh smelling products which concerned me since my dog licks floors searching for crumbs and he would be breathing that in all day with no fresh air. Then we were shown the outside from the upstairs window. We could not go back there and there wasn't ONE dog being walked or played with. I asked to see the playroom where your dog is played with (in bad weather) for an extra fee. They refused to show us the room and said there was a picture of it in the brochure. I asked "why?" and their reason was that it was upstairs. The last time I checked I had working legs. They were obviously hiding something and I really didn't like that. Then with much searching online, I came across a horrifying review from a past employee of 3 years proclaiming that the dogs are not left in the clean kennel you are shown and that they are brought to the dark basement and left on newspaper that is hardly cleaned and never walked. While I took this with a grain of salt, my stomach turned thinking that if I didn't see that review I would have considered that place since it was better than the boarding prisons we saw at other locations. They had 2 dogs staying in a suite in the lobby and one dog in their office. They all seemed fine, but just something about the experience left me curious about why we were kept so confined in the facility and not really allowed to see everything. I would love to know what really goes on in there, but luckily my dog will never find out. Before we left, we were given a nightly rate. We were given a lower rate on the phone than we were in person.