Loyalty Inn

Chelsea H 

on BBB

5 years ago

Website is absolutely impossible to use yet 100% required in order to get the promotional rates advertised and use your hello rewards bucks. Customer service representatives are not only unconcerned with helping resolve these issues but rude. They make false promises and never follow up. If you call America's Best value inn yourself and request that they honor the promotional rate offered by the hotel chain that they belong to they pretend to not understand English and claim that they won't give any rate lower than what they... read more

Waleed A 

on BBB

5 years ago

Im disgusted beyond belief. I won't recommend anyone to even pass by this facility which is being administered by weirdos who have no concept of hospitality at all!! I stayed there for 19 days (i was stuck there because of the lockdowns and corona virus issues)!! Someone kept sneaking into my room going through my stuff, using reatrooms and even smoking. Their housekeeping staff is rude, fabricate lies, knock on doors hard and loud plus get upset if no one responds. One night i came late and saw my room door was open, lights... read more

Anthony O 

on BBB

5 years ago

The room I was given had a dank, musky smell to it. There are numerous patches on the walls from prior damage. There is extreme water damage to the bathroom doorway, that was poorly repaired. The room was never cleaned; simply new towels and toilet paper daily. The white towels had 'discoloration spots' on almost all of them. The wifi service doesn't work over most of the facility. I had to use my cell phone as a hot spot. The advertised 'breakfast' on their website does not exist. The clientele are loud, and rowdy in the we... read more

Lynne O 

on BBB

5 years ago

We were traveling to Florida for a vacation and through ********* located this hotel for an overnight. When we stopped we had a confirmed reservation. The manager seemingly took an almost instant dislike to me and refused to rent us the room. When I called ********* in an effort to resolve any misunderstanding, he lied, telling them he had no rooms available. When I disconnected the call he told us he had "hundreds of rooms available but would not rent to us". He then started to yell loudly, became very belligerent and threa... read more

Jennifer V 

on BBB

5 years ago

I picked this hotel because on the internet it looked like the cleanest facility on Sierra highway. Well it does look good online but do t judge a book by its cover. I checked in last Friday the 14th of February 2020. Right away when I walked in the door and the front desk employee seen that I was paying with a 2 party check from the county I God alot of negative attitude. She then went over the rules with me and said to me and my 8 year old son since the county paid for our stay due to domestic violence that we weren't alou... read more

Nan L. 

on BBB

5 years ago

Knights Inn (formerly known as Big Bear Inn) is the most disgusting hotel inside and outside. I stayed in a studio room with 2 queen beds (#316) which was located across the street from their main lodging building. The exterior had paint peeling, wooden slacks hanging off the side, dirty glass windows. Looks like a dump from the outside. To enter the building, you walk through an unlocked glass door that was stuck and wood roofing hanging over the door. There was trash at every entrance door, the interior hallway carpet was ... read more

Laura L 

on BBB

5 years ago

The worst hotel we have ever been to. No hot water, old wall heater that was not working properly and dangerous to turn on, dangerous icy steps with no hand rails, paper thin windows and walls, one bed sheet and no blankets (the comforter was scratchy and unclean), broken toilet that we could not use in the morning, very dim lighting in the bathroom, bathroom sink that sprayed water all over if you turn the handle on. Grossly overpriced and should be shut down for major renovations and inspections. 

Savanna S 

on BBB

5 years ago

The owner refused to give me a receipt after he charged me $100 for a damaged towel and called me ghetto and I didn't belong there. The damage towel was from the floors in the hotel after I had took a shower I stepped on the towel. 

Aga Z 

on BBB

5 years ago

The smell of mold was overwhelming when walking in. We immediately waited out after entering. Do not stay here.