Loyalty Inn

kyliep 

on BBB

4 years ago

I have had a terrible experience with Red Lion. My original trip was cancelled last year due to the pandemic, so just a few months ago the trip was back on so I booked my hotel and was ready to move to flights. The day I go to book flights, I want to make sure my reservation still matches and that everything is set....I spend the next 20 minutes searching the red lion site, looking for contact information, and finding NOTHING about the hotel or booking. We can't even find the hotel on the company website. I spend the next 15... read more

Melesse T 

on BBB

4 years ago

This hotel is a complete and total disaster. When I went to check in, I found a passed out drunk man on the lobby couch and a very obvious hooker standing inside the door (!) The lobby was very dirty, and they had one staff member at a make-shift, totally unprofessional desk who made me wait for 15 minutes to check in. Because I was disgusted by the lobby, I asked to see the room, which had ONLY a bed in it and a very small chest of drawers about 3 feet high by 1 foot wide. Not another stick of furniture in the whole room - ... read more

ButlerRosalyn 

on BBB

4 years ago

America Best Value manager ***** is hostile and disrespectful. He threatened me when I told him that I will report him. I made a reservation online. He refused to allow me to check in. I told him that I had paid with the online reservation and that I will call them back and tell them that he would not let me in. He wanted me to tell them that I canceled. I said the truth is you will not allow us to check in. He said that if I told them that, then he would file legal charges on me. So I told him, then let us in. I called onli... read more

RB 

on BBB

4 years ago

I only gave this disgusting place 1 star because I had to in order to write this review. Exterior: The one place in Idaho that has actual trash on the ground. No visible staff cleaning up the trash from the ground. No sense of pride for their businesses. Crack head hallucinating while sitting on the side walk. An obvious hooker waiting for some business. Interior: If I could have floated to the front desk to prevent touching this disgusting place, I would. But alas, I can't. While approaching the front desk there wasn't a si... read more

Nancy W. 

on BBB

4 years ago

Prescott Valley. Unclean, very poor and Dishonest management! Way overpriced! 

Donna W. 

on BBB

4 years ago

This has to be the worst place I ever stayed. The rooms are gross and outdated and I was literally falling out of the bed due to the bed sagging so much. My sister and I stayed for two nights and asked to speak to manager on day one because of all the issues but she was unavailable the whole time. The staff at the desk were not helpful and we were told we needed to speak to the manager who appeared to be MIA all weekend. No wifi all weekend but it works in the office so "it must be our devices." No cable. The bathroom was di... read more

Ginny P 

on BBB

5 years ago

This is the first time that I can ever call this the worst motel because it's called the roach bed bug infested motel when they have hookers prostitutes and drug addicts walking all around in their parking lot and don't say nothing their rooms are falsely advertised I have a 1 year old daughter that I'm currently staying in room 205 that they're telling me that they're booked. Don't have nothing available to move me into and code enforcement and the health department should be called on them their staff is rude and they have... read more

Caire R 

on BBB

5 years ago

I stayed a week there and I checked out on 5/23/2020. I have 5 bed bug bites on my arm, 2 on my stomach, 1 on my upper thigh and 1 more on my shin. When I saw them on my check out day and told the guy working at the front desk he just rolled his eyes shook his head side to side and said 'Yeah ok" and that was it. 

Carissa L. 

on BBB

5 years ago

They scammed hundreds of dollars. No sleep construction etc.. awful!