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Lombard Ford, Inc.
- Car Dealers
- Winsted, CT
About this business
We provide honest and quality customer service making our hometown dealership the best place to buy a Ford in the area. We’re committed to making your visit as comfortable as possible. With our friendly staff ready to find the best financing option for you, we take pride in continuing our relationships with our customers even beyond their purchase. Our quality service area is operated by Ford-trained technicians many of whom have been working on Ford vehicles for over twenty years. Drop on in, we think you’ll not... read more
Location details
385 New Hartford Rd, Winsted, CT, 06063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Emma Allen at Lombard Ford has been great since day one that I purchased my vehicle extended warranty. Everytime I have had a question her response time has been excellent. Not just quick response but easy to follow and clear directions when ever needed.
Business response:
Thank you for taking time to let us know that Emma has been very attentive to your inquiries.
I was pleasantly surprised when I called Lombard Ford Warranty Dept. to inquire about a Ford ESP warranty for my 2020 Ford Escape. The same person answered my call that I had purchased a Ford ESP warranty from for my 2003 Ford F-150 in 2004 that I traded in last year on my new Escape. John (Jack) G***** was the same pleasant person. He helped me decide on the warranty that I needed. I saved about $800 on the Ford ESP from Lombard Ford over the Ford Protect Warranty that I was offered by Ford. The two warranty’s are exactly t... read more
Business response:
Thank you for the kind words *****and for remembering to contact us for Ford Protect ESP coverage all these years later.
When you make an appointment, "there is no set schedule, expect to lose your vehicle for 2-3 days" words straight from the mouth of the owner himself. Do they tell you that when you make the appointment? No....do they give you a courtesy call? No....do they blame shift and try to make it your fault they have only one tech that is good enough to look at vehicles, YES!!!! Very unprofessional and rude, especially the owner Rob. They have zero respect for your time. Go elsewhere!!!
Business response:
His vehicle came in for the second time with a check engine light and a code that needed a senior master tech to work on in order for it to be covered by Ford warranty. I was bringing it into the shop yesterday afternoon but he picked it up before I could get it in. I never blamed him for anything. I apologized that we didn't have time to get it in the day before but 2 jobs that our A tech had already been working on took a little longer due to a parts failure. He didn't like that answer and kept screaming and then hung up o... read more
I had a minor issue that was no fault of Lombard Ford. I reached out and Emma was able to correct it. Her customer service skills were outstanding. She seemed to have a real interest in helping me, and that doesn't seem to happen very often anymore when it comes to customer service.
Business response:
Thank you for taking the time to acknowledge that *** ********. We agree wholeheartedly that Emma takes a real interest in assisting our customers any way she can which does set her apart from others in the arena of customer service and satisfaction.
Emma is a real asset to the company. She made my experience so pleasant and easy that I wish she would teach others how to speak to customers. Thank you again Emma
Business response:
Emma is an asset to our company because she cares about people and works to assist the customer in getting the right plan for their needs. She will answer every question and offer suggestions if she believes they will provide a better overall value for the customer. Thank you for taking the time to share your experience.
These guys are snake oil salesman. I bought a Ford extended warranty which they were supposed to refund when I sold a vehicle. When I called to cancel the warranty, they said it would take two months to get a refund which I just accepted. Boy am I stupid. I contacted Fort today.. over t0 days later, and said that the dealership had been refunded almost immediately after cancellation of the policy.. ie 2 months ago. I called last week and was told that I was “not on the refund list yet” ... even though as I found out today, t... read more
Business response:
There is a accounting reconciliation process that takes place at the end of each business month when we receive our monthly statement from Ford. A list is then made of refunds to be issued and that list is transacted incrementally each week. This reconciliation process has been followed since the inception of our business.
I have purchased three Ford Protect Extended Service Plan Premium Care warranties for my Lincoln ********** after they have gone past their original factory warranty. In each case, Jack G****i has been very knowledgeable, helpful, friendly, and offered a price that was less than half of what my local dealer offered for the same warranty. Most recently, I discovered that the optional key coverage had not been recorded on Ford's system when I bought the policy 9 months ago. I called Jack, reviewed our email records with him, a... read more
Business response:
***** thank you for the kind words and your continued patronage.
The client experience Jack and Emma provide is second to none- best price too. I purchase the warranty and it already paid off today with the help of Jack due to my dealer not knowing how to correctly submit the part to ESP. I called jack to help me understand the process and he discovered the part was actually covered and called the service manager at my dealer to guide him through the correct way to submit the claim. Claim was paid- Jack went above and beyond to make sure I was taken care of and I appreciate this type of c... read more
Business response:
Thank you for the kind words. We are always here to assist our customers any way we can.
I purchased an extended warranty from Emma. Emma was responsive, easy to talk to on the phone and efficient. Not only was the experience great, but the price was awesome. I received an actual Ford ***at a price that was well below the same plan offered by the dealer. I also received twelve years interest free financing! Thank you Lombard Ford!
Business response:
Thank you for the kind words about Emma and the way she efficiently worked with you to get the plan you desired. Glad to hear the 12 month interest free financing was helpful to your purchase.
Frequently asked questions about Lombard Ford, Inc.
How is Lombard Ford, Inc. rated?
Lombard Ford, Inc. has a 4.5 star rating with 345 reviews.
When is Lombard Ford, Inc. open?
Lombard Ford, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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