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Lombard Ford, Inc.
- Car Dealers
- Winsted, CT
About this business
Location details
385 New Hartford Rd, Winsted, CT, 06063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Emma is a real asset to the company. She made my experience so pleasant and easy that I wish she would teach others how to speak to customers. Thank you again Emma
Business response:
Emma is an asset to our company because she cares about people and works to assist the customer in getting the right plan for their needs. She will answer every question and offer suggestions if she believes they will provide a better overall value for the customer. Thank you for taking the time to share your experience.
These guys are snake oil salesman. I bought a Ford extended warranty which they were supposed to refund when I sold a vehicle. When I called to cancel the warranty, they said it would take two months to get a refund which I just accepted. Boy am I stupid. I contacted Fort today.. over t0 days later, and said that the dealership had been refunded almost immediately after cancellation of the policy.. ie 2 months ago. I called last week and was told that I was “not on the refund list yet” ... even though as I found out today, t... read more
Business response:
There is a accounting reconciliation process that takes place at the end of each business month when we receive our monthly statement from Ford. A list is then made of refunds to be issued and that list is transacted incrementally each week. This reconciliation process has been followed since the inception of our business.
I have purchased three Ford Protect Extended Service Plan Premium Care warranties for my Lincoln ********** after they have gone past their original factory warranty. In each case, Jack G****i has been very knowledgeable, helpful, friendly, and offered a price that was less than half of what my local dealer offered for the same warranty. Most recently, I discovered that the optional key coverage had not been recorded on Ford's system when I bought the policy 9 months ago. I called Jack, reviewed our email records with him, a... read more
Business response:
***** thank you for the kind words and your continued patronage.
The client experience Jack and Emma provide is second to none- best price too. I purchase the warranty and it already paid off today with the help of Jack due to my dealer not knowing how to correctly submit the part to ESP. I called jack to help me understand the process and he discovered the part was actually covered and called the service manager at my dealer to guide him through the correct way to submit the claim. Claim was paid- Jack went above and beyond to make sure I was taken care of and I appreciate this type of c... read more
Business response:
Thank you for the kind words. We are always here to assist our customers any way we can.
I purchased an extended warranty from Emma. Emma was responsive, easy to talk to on the phone and efficient. Not only was the experience great, but the price was awesome. I received an actual Ford ***at a price that was well below the same plan offered by the dealer. I also received twelve years interest free financing! Thank you Lombard Ford!
Business response:
Thank you for the kind words about Emma and the way she efficiently worked with you to get the plan you desired. Glad to hear the 12 month interest free financing was helpful to your purchase.
The only place to by a genuine Ford warranty. The real deal with great coverage.
Business response:
Thank you for taking the time to share about your buying experience.
This remorseful buyer went ahead and had his ******** inspected buy a master appraiser. Here is part of the report. Conclusion and Opinion. It is my expert and professional opinion that: A) This vehicle has been involved in an event that caused some body panels to be damaged. B) This vehicle was not in merchantable condition on 10/21/19. C) Any automotive profession performing a simple visual inspection to determine CPO eligibility can clearly see that this vehicle has miss-aligned body panels that would disqualify it as a C... read more
Business response:
The first three words of his complaint explains everything. "This remorseful buyer". This guy bought a 2018 certified vehicle and it qualifies like the thousands of other certified pre-owned vehicles that we have sold over 38 years. Our reviews prove our reputation. This guy is out to get revenge because we refused to purchase his vehicle back for what he paid. We tried to have him come back in to address his alleged issues, but he refused to bring it to the dealership. What else can we do for him if he wont come in. Maybe b... read more
Excellent, Fantastic, Honest and Professional...don’t hesitate to buy your warranty through Jack and his team. Simply the BEST for price and service...5 Stars ++
Business response:
Thank you for taking the time to share about your experience. We appreciate your repeat business with us.
I cannot say enough good things about my extended warranty experience. This is the third time I have purchased one. When I purchased my vehicle in ********the dealer wanted a ridiculous amount for the extended warranty. I went on line and found Lombard Ford. Their price was thousands less than the dealership. At that point they had a loyal customer. When my first warranty was about to expire, I called Lombard and spoke with Emma. She was able to give me a great price for another extension. It came with twelve months interest... read more
Business response:
Thank you for taking the time to share your experience and for the kind words about Emma. We are always here to assist our customers, not only at the time of plan purchase, but during the entire Ford Protect coverage period, as you've experienced first hand. Taking care of our Ford ESP online customers is a priority for l*********************** *
Frequently asked questions about Lombard Ford, Inc.
How is Lombard Ford, Inc. rated?
Lombard Ford, Inc. has a 4.5 star rating with 378 reviews.
When is Lombard Ford, Inc. open?
Lombard Ford, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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