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Lombard Ford, Inc.
- Car Dealers
- Winsted, CT
About this business
We provide honest and quality customer service making our hometown dealership the best place to buy a Ford in the area. We’re committed to making your visit as comfortable as possible. With our friendly staff ready to find the best financing option for you, we take pride in continuing our relationships with our customers even beyond their purchase. Our quality service area is operated by Ford-trained technicians many of whom have been working on Ford vehicles for over twenty years. Drop on in, we think you’ll not... read more
Location details
385 New Hartford Rd, Winsted, CT, 06063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought an extended warranty thru this dealership and worked with Emma A***** She is great to work with. Helped me through all my detailed questions. Quick to respond to any thing I asked. With out her I am not sure I would have bought the warranty. Her dealer ship is fortunate to have her.
Business response:
Thank you for taking the time to acknowledge Emma's customer service. She truly cares for her customer's and strives to provide a pleasant and thorough experience.
A1 service. Best rate. Super easy to work with. Very helpful staff. ?? professional.
Business response:
Thank you for your kind words and taking the time to share your experience.
I recently needed a part/service for my Ford Explorer. My Local Ford Dealership advised me that my Extended Warranty would NOT cover this issue. It seemed strange to me so I contacted Lombard Ford Warranty customer service directly. Jack assured me that this part/service was in fact covered by my Extended Warranty and the Dealership was using the wrong codes. I went back and forth with the Dealership as they were still insisting that this issue was not covered. Finally the Service Director at the Dealership agreed to call th... read more
Business response:
We are glad to be of assistance to our customers at all times regarding any vehicle extended service plan they have purchased from us throughout the policy coverage period. Our belief is when one is considering the value of any purchase be sure to look at more than just the price alone. Thank you for your kind words and taking the time to share your experience with others.
Very smooth process. Easy to work with and extremely courteous staff. Will definitely be working with them in the future.
Business response:
***** thank you for the kind words and your business.
Emma Allen at Lombard Ford has been great since day one that I purchased my vehicle extended warranty. Everytime I have had a question her response time has been excellent. Not just quick response but easy to follow and clear directions when ever needed.
Business response:
Thank you for taking time to let us know that Emma has been very attentive to your inquiries.
I was pleasantly surprised when I called Lombard Ford Warranty Dept. to inquire about a Ford ESP warranty for my 2020 Ford Escape. The same person answered my call that I had purchased a Ford ESP warranty from for my 2003 Ford F-150 in 2004 that I traded in last year on my new Escape. John (Jack) G***** was the same pleasant person. He helped me decide on the warranty that I needed. I saved about $800 on the Ford ESP from Lombard Ford over the Ford Protect Warranty that I was offered by Ford. The two warranty’s are exactly t... read more
Business response:
Thank you for the kind words *****and for remembering to contact us for Ford Protect ESP coverage all these years later.
When you make an appointment, "there is no set schedule, expect to lose your vehicle for 2-3 days" words straight from the mouth of the owner himself. Do they tell you that when you make the appointment? No....do they give you a courtesy call? No....do they blame shift and try to make it your fault they have only one tech that is good enough to look at vehicles, YES!!!! Very unprofessional and rude, especially the owner Rob. They have zero respect for your time. Go elsewhere!!!
Business response:
His vehicle came in for the second time with a check engine light and a code that needed a senior master tech to work on in order for it to be covered by Ford warranty. I was bringing it into the shop yesterday afternoon but he picked it up before I could get it in. I never blamed him for anything. I apologized that we didn't have time to get it in the day before but 2 jobs that our A tech had already been working on took a little longer due to a parts failure. He didn't like that answer and kept screaming and then hung up o... read more
I had a minor issue that was no fault of Lombard Ford. I reached out and Emma was able to correct it. Her customer service skills were outstanding. She seemed to have a real interest in helping me, and that doesn't seem to happen very often anymore when it comes to customer service.
Business response:
Thank you for taking the time to acknowledge that *** ********. We agree wholeheartedly that Emma takes a real interest in assisting our customers any way she can which does set her apart from others in the arena of customer service and satisfaction.
Emma is a real asset to the company. She made my experience so pleasant and easy that I wish she would teach others how to speak to customers. Thank you again Emma
Business response:
Emma is an asset to our company because she cares about people and works to assist the customer in getting the right plan for their needs. She will answer every question and offer suggestions if she believes they will provide a better overall value for the customer. Thank you for taking the time to share your experience.
Frequently asked questions about Lombard Ford, Inc.
How is Lombard Ford, Inc. rated?
Lombard Ford, Inc. has a 4.5 star rating with 359 reviews.
When is Lombard Ford, Inc. open?
Lombard Ford, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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