Living Spaces

Dhiloni S. 

on BBB

4 years ago

I WONT EVEN GIVE 1 STAR but it does not allow me to move forward .... I had purchased the 2 nightstands and that got delivered on Feb 10th; when I purchased the item they did not tell me I have 7 days to review and return etc; as standard practice, I thought I have 30 days. After I received the order I had to get to Austin for work, and hence I did not open the item. I got back on Feb 26th and opened the box only to realize the nightstands were discolored and hence called the customer service to ask for a refund, they me... read more

Dhiloni S. 

on BBB

4 years ago

I WONT EVEN GIVE 1 STAR but it does not allow me to move forward .... I had purchased the 2 nightstands and that got delivered on Feb 10th; when I purchased the item they did not tell me I have 7 days to review and return etc; as standard practice, I thought I have 30 days. After I received the order I had to get to Austin for work, and hence I did not open the item. I got back on Feb 26th and opened the box only to realize the nightstands were discolored and hence called the customer service to ask for a refund, they me... read more

Hailey N 

on BBB

4 years ago

Please beware if you order anything custom from this place! We ordered our sofa early December, paid in full, and were told that due to supply issues, delivery was going to be 10-12 weeks. We see what's going on nationally, so delays are expected. However, what is not reasonable is leaving your customers in the dark about the status of their orders. When February came and went with no update AT ALL, it took us reaching out to customer service only to find out our expected delivery was pushed out additional 6-8 weeks. All it ... read more

Wayne A 

on BBB

4 years ago

I've purchased a house full of furniture from Living Spaces over the past 4 years. They've always had a company-first mentality when dealing with any issues. My latest issue with the purchase of a large floor-leaning framed mirror has confirmed my belief that you need to be aware of customer service issues with this company. On two separate occasions, they delivered 2 mirrors with identical quality issues..We notified them within 24 hrs of discovering stress cracks in the mirrors. I requested a credit issued to the card used... read more

Wayne A 

on BBB

4 years ago

I've purchased a house full of furniture from Living Spaces over the past 4 years. They've always had a company-first mentality when dealing with any issues. My latest issue with the purchase of a large floor-leaning framed mirror has confirmed my belief that you need to be aware of customer service issues with this company. On two separate occasions, they delivered 2 mirrors with identical quality issues..We notified them within 24 hrs of discovering stress cracks in the mirrors. I requested a credit issued to the card used... read more

Gina C 

on BBB

4 years ago

I ordered a sectional sofa set by phone with a representative after finding what I wanted online. The invoice lists the 3 pieces and prices individually, even though online it's a 'set' and has one price. She had me select a fabric color, etc. When I received my order (2 months later-which was fine), one of the pieces was much larger than what I thought I had ordered. I did not even unwrap it because it was too large for my room. I called customer service and was informed that because this was a "special order" I could not r... read more

Gina C 

on BBB

4 years ago

I ordered a sectional sofa set by phone with a representative after finding what I wanted online. The invoice lists the 3 pieces and prices individually, even though online it's a 'set' and has one price. She had me select a fabric color, etc. When I received my order (2 months later-which was fine), one of the pieces was much larger than what I thought I had ordered. I did not even unwrap it because it was too large for my room. I called customer service and was informed that because this was a "special order" I could not r... read more

Adolfo C 

on BBB

4 years ago

We purchased a bed yesterday 03/01/2022 and we scheduled the delivery for today. It was the wrong size bed and on the discerption it was unclear about only getting one box spring for the Cali King. I called and talked to customer service both the employee and manager were no help all they kept telling me is that I cant exchange it after the driver left. I told them he just dropped it off 5 minutes ago. What kind of **** is that. They said that we can not return item. On the return polices/Revive Sleep Trial we have a 100 day... read more

Adolfo C 

on BBB

4 years ago

We purchased a bed yesterday 03/01/2022 and we scheduled the delivery for today. It was the wrong size bed and on the discerption it was unclear about only getting one box spring for the Cali King. I called and talked to customer service both the employee and manager were no help all they kept telling me is that I cant exchange it after the driver left. I told them he just dropped it off 5 minutes ago. What kind of **** is that. They said that we can not return item. On the return polices/Revive Sleep Trial we have a 100 day... read more