Living Spaces

Abel A 

on BBB

4 years ago

Good Couch Bad Company In short, the couch is nice and if you sit on something similar in the store thats pretty much what you're getting so no surprise there. That being said, as nice as the couch is, I will never buy anything from this company again. To be more specific: once you spend 20 minutes signing more papers than you did to purchase your car and get that initial receipt and order confirmation you won't hear anything about it until it is ready to be delivered. Their customer service will have absolutely no info abou... read more

SHANNA B 

on BBB

4 years ago

Terrible company to work with. Furniture came in a week late. Already took a month to get. Came in beyond damaged. Said a new one would be here in 2 weeks. I have to wait 2 weeks to dispose of broken day bed now. Not impressed. 

Sarah C 

on BBB

4 years ago

This store has great furniture at an affordable price point. My complaint is that their warranty plan is a fraud! They told us the warranty would easily cover ANY kind of stain on our chairs. My first warranty claim resulted in the company sending us a stain remover. I used the stain remover and my seat cushions all turned yellow. I then submitted a second warranty claim and they are not replacing my cushions that are ruined from their product. No phone number to call and speak to someone to remedy the situation. Unbelievabl... read more

Nique W 

on BBB

4 years ago

I've had 3 different deliveries from living spaces within 9 months and either the furniture arrived broken or with missing parts. It's a circus act to speak with anyone regarding the getting the issues corrected. Last week I went into the store to get the missing chair legs and it took two days for them to help me. Horrible service! The furniture is nice that's why I keep making purchases but I am now officially over the poor service! 1/27/21 

S K. 

on BBB

4 years ago

There's a reason that living spaces has a one-star rating on most rating services. They are horrible to deal with. They outright lie about turn around times. In my case I was told 8 to 10 weeks, it's been over 3 months and still nothing. I plan on filing a lawsuit to recover my money. 

Jessica W 

on BBB

4 years ago

Love my couch, but actually very disappointed in the service this company provides. I ordered a couch with them 8/4/2020 after looking for a few months. I was told it would take 4-8 weeks for it to arrive. My couch showed up around the first week of October and my chaise wes damaged. So I refused half of the couch & was told that since it was a custom piece it would take another 4-8 weeks to build. So I was supposed to get it the 1st week of December because it never actually comes before 8 weeks. I was then told that my del... read more

Jasmine B 

on BBB

4 years ago

I can't express my disgust and total disappointment with their problem resolution efforts. THEE WORST customer service ANYWHERE!! My gf and I have been trying to get someone to call us back on her order from the Redondo Beach store for nearly a week now. We even went to the store to follow-up and they still won't help us resolve her issue. I would say try another Living spaces before going to this one or try another furniture company altogether. Part of the problem is they are NOT on commission so they don't care about the c... read more

Lori R 

on BBB

4 years ago

Words cannot express how huge of a letdown purchasing a custom sofa has been through this company. At this point I don't know how they are accredited or even still in business. Is it the pandemic, the holiday season... causing this insane delay in production? Who knows. I get are robotic customer service, fake apologies and excuse to hold me off and wait another two months. I purchased the sofa in November 14, there was no estimated delivery given on the website so with everything going in I figured I would wait a couple wee... read more

Mark G 

on BBB

4 years ago

We ordered a table set that included a bench in Sept 2020. The set arrived and the bench had a loose button .I contacted them the next day to get a replacement bench and the bench was not available. I've called multiple times and they finally said that it would be in stock in Jan 2021, well it isn't and now they say it will be in stock in March 2021. This is a ridiculous business practice, not having plan in place for returns and exchanges. I will never use Living spaces again and shouldn't have in the first place after I ha... read more