Living Spaces

LB 

on BBB

2 years ago

If there was no star option that would be my choice. I ordered a sofa last evening and realized I ordered the wrong size. Too late to speak to anyone by phone to change the order Stayed awake most of the night worried I wouldn't be up first thing when they opened! Finally got ahold of guest services at 8:45am to change item and confirm. Paid additional $99 for full service delivery guaranteed by rep it will be delivered today 6pm-12am. Here I am at 12:14am no signs of delivery check status states not en route yet. Can't talk... read more

Denise H 

on BBB

2 years ago

I have been trying to buy a cabinet from Living Spaces for four days. Visited the ********* store, found a cabinet I want and am ready to buy. Because the cabinet is going to a home in *******, the ********* store forwarded my information to the ******* store. Going on Day 5 today playing email and On Hold phone tag with the ******* store. Given what is going on with the economy and retailers complaining about decreasing sales, trying to understand why making a purchase at Living Spaces is so difficult. ????? 

Avoy N 

on BBB

2 years ago

Their customer service disconnects call when asked a question that they can't answer 

HENRY M 

on BBB

2 years ago

AVOID AT ALL COST! Spent several thousand $ furnishing a new home. Most of the pieces were broken, discolored or scratched.Like pulling teeth to get replacements. Refused warranty service with a lame excuse about natural and unique woods. How about due to lousy quality, cheap materials and warehouse abuse? Very hard to get through to a decision maker by email or phone. Might have luck going in the store but you have a much better chance getting COVID than seeing a decision maker who follows through. The right hand doesn't kn... read more

TM M 

on BBB

2 years ago

I had one of the best experiences shopping with Zoe and Monique in the Fort Worth location. They were very attentive and helpful. It went all downhill from there. I was supposed to receive a base, mattress and bed frame the same night I ordered, customer service called and said that there was an issue with quality control on the base and someone would call me back to reschedule or give an eta. Since the base wasn't going to be delivered, I stated that I did not want the bed frame or the mattress at that time. Well that was n... read more

Christine O 

on BBB

2 years ago

Ordering my Capri outdoor 5 piece sectional was a breeze, it is the incompetent delivery and horrible customer service that has been the issue. 1st set was delivered by guys who did not wear gloves and not only sweat all over the cushions but emptied and left their pee bottle near my car. I provided security camera footage as proof since they accused me of lying. I spent my own money washing their pee off my car. Customer service asked if I could wash off the brand new cushions. Full replacement was sent and delivery team di... read more

Lisa G 

on BBB

2 years ago

I purchased several pieces of furniture from Living Spaces. I was very impressed by my in store experience. The sleeper sofa I purchased arrived with dye stains from the black sleeper fabric, the bottom chaise part and the other end seat cushion. Let me tell you, their phone customer service is horrible, in fact I was hung up, I called back and spoke to a guy who sounded very unprofessional and acted like he didn't care. How can the in store experience be so great but phone customer service is horrible??? Anyway they ordered... read more

Lauren I 

on BBB

2 years ago

Delivery and customer service is absolutely horrible. I purchased and still have not received $2000 worth of furniture which is accompanied with a restocking fee if canceled: June 25th: ORDER 1 (not a special order) was placed; updated a delivery address discrepancy; living spaces confirmed my delivery address; living spaces provided an expected delivery date of July 9-18 July 4th: ORDER 2 (a special order) was placed; living spaces provided an expected delivery date of Aug 10-19 July 7th: living spaces contacted me stating ... read more

Abigaile L 

on BBB

2 years ago

I ordered a couch, table,chairs and coffee table and nothing arrived. After failing to deliver 3 times in 7 days and being told I wasn't home to receive them the last delivery attempt. I work from home and made sure to be in the living room by the front door each attempt. I requested a refund and 6 business days later I still have a $2149.08 charge on the synchrony bank credit card...