This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Living Spaces
- Retail
- Pflugerville, TX
About this business
Location details
19024 N Heatherwilde Blvd, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor quality, lack of respect for the customer, manipulative, shoddy 3rd party delivery. A nightmare. Run away, don't even think about buying anything here. You will deeply regret it.
Business response:
Thank you for bringing your concerns to our attention, we sincerely apologize for the overall unpleasant experience. If this issue remains unresolved, please provide your sales order number so that we can better assist.
I received a damaged part piece of a sectional, living spaces have replaced it, but they refused to take back the broken piece. It is big and i cant move it or get rid of it without paying a company to take it away. It was delivered like this, never used. What terrible customer service
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. We are working with upper management to get the item picked up, we will advise once we are given a response.
I purchased a dining table (top and base) that was 1. delivered damaged and 2. contained identical base-legs, therefore making full assembly of the damaged table impossible. I informed Living Spaces immediately, forwarding photographs of the damage as requested. Living Spaces agreed to refund the purchase price 11 days ago, noting that the refund could take 5-7 business days to post. I contacted customer service on the seventh business day, as the refund had not posted to my bank acct, and was told that the refund would post... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. In the event a customer report damage, defects or imperfections within 7 days of delivery or pickup they are given the option of an exchange, a discount to keep the item as is and or a return for a full discount. We can honor a discount to keep the item as-is, however, in order for the guest to receive a full refund they are required to return the table.
I purchased a dining room table that had many terrible reviews to begin with (Magnolia Home Prairie Dining Table By *************************). I should have listen to them as my table was also delivered damaged as others had mentioned. I tried to reorder the item and it had been dropped from their collection so they cancelled my replacement order (3 times). I kept trying because the table continued to show as available on their website. I finally gave up on it and scheduled the table to be returned. I waited 2 weeks for the... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and will be sure to share this feedback with upper management.
I purchased a bedroom set consisting of bed frame, 2 nightstands, chest with drawers, and armoire back in June. The bed frame bows when my bed is placed on it. They lost my night stand and chest of drawers. When those items finally arrived were broken along with a mirror that is attached to the armoire. I still haven't received the replacements for the night stand or the chest of drawers. The **************** team keeps apologizing, saying they are on it and then disappear for a week. The following week a get a new rep who d... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number.
I purchased a $1,500 area rug which in a matter of days was unraveling and filling a vacuum cleaner container on low speed. A stain which should have been easy to remove cannot be removed. The company does not warranty (accessories) despite the fact it was only purchased a few weeks ago. The company is refusing to be of any assistance or provide manufacturer information. Off to Small Claims Court!
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. Details of our terms and conditions are displayed in all of our retail stores for review prior to completing the purchase, on the back of the sales receipt provided at point of sale and on our website for review prior to purchasing with us. As Living Spaces offers a 7-day return/exchange on qualifying accessories from the day of delivery, pickup or dropship with no fees. The rug was delivered on 9/5/2022 the guest ca... read more
I purchased a sofa 13 months ago along with a useless warranty. I submitted a claim because the couche stitching was tearing. Care free denied the claim stating it was normal wear and tear, but in reality it is a bad quality product. I contacted Living Spaces, they did not offer any solutions stating the manufacturers warranty had expired. This was not a small purchase we made, hence ** buying the insurance. They have not been customer friendly at all. Please don't buy from this company, don't purchase the care free ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. Most of our furniture comes with a 1yr limited manufactures warranty, in the event the guest experiences an issue outside of the manufactures warranty and they have the protection plan, we direct them to file a claim with Carefree directly. The guest has 30 days from the day of discovery to file the claim. A claim specialist will assess the reported issues and determine the outcome of the claim. Normal wear and tear ... read more
I recently ordered a sectional sofa off of Livingspaces and when the product was delivered it was already broken. Upon calling the company they only gave me two options: 1) have to wait a whole month to get a replacement piece (mind you that the sofa is completely inoperable and just sitting in my apartment) or 2) Take a 20% discount on the couch that I had spent thousands for. The resale value alone is $0 since they sent me a broken couch that can't be used and now I have to wait for a replacement piece. This is not how a c... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show this is a nationwide order. Living Spaces doesn't offer next day or same day deliveries on out of area orders as the delivery process is different. We can offer a discount to keep the item as-is in the condition it was delivered in, return the item for a full refund or exchange. The guest chose exchange, XPO has to come pick up the new item, transport it to their delivery hub and the... read more
If I could give this place a 0 I would. I ordered an item in July - their website said it couldn't come for 4 weeks. Okay that's fine, I understand supply chain issues right now. Well at the end of August, after the date the item was scheduled to come I reached out to Living Spaces to ask what was going on. It was only after I reached out and got sent through different levels of management that they THEN shipped my item - mid September. The item arrived at their shipping partner mid-September....then sat, and sat, and sat. I... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number and or the telephone number and email address associated with the account in question.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4.1 star rating with 7,755 reviews.
When is Living Spaces open?
Living Spaces is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com