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Living Spaces
- Retail
- Pflugerville, TX
About this business
Location details
19024 N Heatherwilde Blvd, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a custom sofa from Living Spaces. I measured my living room prior to purchase. The sofa I purchased was a sectional in 3 sections. As soon as the delivery guy walked into my townhome and saw my stairs he immediately said "Its not going to fit". He even mentioned he's been doing deliveries for over 10 years and he knew it would not fit just by looking at the stairs. The delivery guy called Living Spaces on the phone and the company stated pictures would have to be taken showing the item could not fit. However, the... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the any inconvenience this has caused. It is the responsibility of the consumer to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If the customer or Living Spaces are unable to place or deliver your furniture to the desired location due to fit, you will be charged the appropriate restocking fees (or, for special orders, the non-refundable deposit) in accordance wi... read more
Absolutely horrible. Terrible customer service. Was confirmed delivery and told I had to be home so I took the day off and they were a no show. They rescheduled for two days later against no show. Rescheduled third time - fighting with them to cancel and get a refund to no avail. Two missed days of work for this garbage company. Buyers beware ! Shop somewhere else!!!
Business response:
Thank you for bringing your concerns to our attention, we sincerely apologize for the multiple reschedules on the out of area order. After review of the account, we show our nationwide team is working on getting the refund processed for the order in question. Once the funds are processed, we will email a receipt reflecting the cancelled order and refund.
My experience with this company has been a nightmare. I received the Utopian chair in October of 2021. I was traveling until the Spring of 2022 and noticed I would get a rash upon sitting on the chair. I also noticed the chair had a yellow discoloration all over the chair. I filed a return claim with pictures of my rash and the fabric discoloration and got denied immediately. One of the customer service members said the fabric turned yellow because it must have been in the sun. I told him I only moved it by the window recent... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, it appears we spoke with the guest on 8/8/2022, she reported staining and skin irritation. In speaking with the guest she advised she was out of the country for teaching and upon her return is when the skin irritation started, with the chair being delivered in 2021 it is unclear if the chair is the actual cause. Placing furniture in direct sunlight will cause fading over time, for that re... read more
I purchased a rug in April. It arrived? My husband and I rolled it out, and we noticed there was an area that didn't lie flat. We thought that the rug needed time to settle though. A few weeks later the rug was still not flat. It was evident that this was a defect. I called customer service. They informed me that it was past the return period. I explained that this was a defect. After much back and forth over a few days, a manager routed me to the warranty department. I spoke to the warranty department. They had me send in p... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the delayed refund. After review of the account, we show the warranty manager submitted to have the refund request approved, we have reached out to her for an update and will advise the guest once we are given a response.
We purchased a kitchen table with 3 chairs and a bench at Living Spaces Vista, CA location. The new sale process was great and the associate convinced us to buy the warranty. She said if anything were to break the warranty protects us in that they'd come out and fix it. Well they did not honor their warranty in fact when we reached out they said we needed photos - so we sent them great photos from all anglesinstead of them agreeing to apply their warranty they just asked for more photos. We sent them more photos. Now they ju... read more
Business response:
Thank you for getting in touch, we are unable to locate an account for you. Please provide the sales order number and or email address and telephone number associated with this account.
WORST CUSTOMER EXPERIENCE EVER!!!!! Don't ever order anything from this store. I ordered the uptopia couch sales lady told me I would receive it in July... mind you I ordered this in June... never received any email or any update on my order. I call and now it was delayed until august... now August is here and I have not heard from living spaces not even an email. I call, and some lady said she will put a ticket, that someone will reach out in the next 42 hours... NOBODY EVER CALLS. I let a week go by, call again ! And now t... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. We are unable to locate an account for you. Please provide the sales order number and or telephone number and email address associated with the account in question.
I purchased a sleeper sofa from Living Spaces. I measured out according to their policies for delivery to ensure it would fit. When the delivery people showed up they immediately said it wouldn't fit and refused to even bring it indoors even though it was measured. I had to convince them to put it inside and measure for themselves. They finally did after 10 minutes and then they insisted because the couch wouldn't fit down the hallway standing up fully tall they couldn't move it into the room. They told me they wouldn't be a... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. In reviewing the delivery ticket and photos it is unclear if the sofa was to fit down the hall or the other opening. Please advise which direction delivery was to take place in. We will also share this feedback with upper management.
Living Spaces- Floresta Blvd San Leandro ca-I bought a couch called the Stetson with electric recliner as well as side bar with lumbar and headrest. I was told that was a brand-new style that they just received within a month there was a problem. They kept ignoring me I had to get the general managers name from LinkedIn to get any help and that was of July 2020. Now I have the same problem and when I called I paid almost $600 for carefree insurance almost $2000 for the couch and they can fix the other stuff but the part of t... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. After review of the account we show a replacement was granted on the first warranty claim. The new sofa was delivered In December of 2020. Cushion casings and cores come with a 1 year limited warranty. We show the guest called our Guest Services department on 8/11/2022 to report issues with the casings and cores, they were directed to contact carefree as the manufactures warranty have expired. Please contact carefree an... read more
I purchased a bed from living spaces with a warranty that was moldy and improperly assembled when I finally received it. When I claimed against my warranty I was told "we no longer have this item and it cannot be repaired under warranty". I was told to pick a new bed and it was also assembled improperly, the legs of every bed I purchased were stripped and collapsed within a month of purchase. My last Claim dated 1/4/22, the first bed I received on 10/30/21 and I still have not received a functional product. Both beds I recei... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please email your sales order number to ***************@livingspaces.com along with photos of the damages. Once the pictures are reviewed we will follow up with you providing the next steps.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4.1 star rating with 7,768 reviews.
When is Living Spaces open?
Living Spaces is open now. It will close at 6:00 p.m.
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