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Lincoln Heritage Life Insurance Company
- Insurance
- Phoenix, AZ
About this business
Found: Your One-Stop Final Expenses Insurance Solution...
Location details
4343 E Camelback Rd #400, Phoenix, AZ, 85018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:00 p.m. | |
| Tue | 6:00 a.m. to 5:00 p.m. | |
| Wed | 6:00 a.m. to 5:00 p.m. | |
| Thu | 6:00 a.m. to 5:00 p.m. | |
| Fri | 6:00 a.m. to 5:00 p.m. | |
| Sat | 6:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I lost mine Daddy ************************** in death on June 11 of last month. Thank ya'll so much from what ya'll sent to me in mail that last time God bless ya'll. I'm taking it very hard hard over mine daddy ************************** death but god from heaven is helping me over mine daddy death. Thank ya'll for being here for me over mine daddy death. God bless ya'll there at the Lincoln Heritage Life Insurance Company.
Business response:
Thank you for taking the time to write such a nice review. We are very sorry for the loss of your father. We are glad we were able to make this difficult time a little easier for you.
Lincoln Heritage was kind and professional with the passing of my mother. They were very efficient and let me know exactly what I needed to do to promptly process the claim. All of the representatives that I spoke to were sympathetic to my loss. They made a difficult time easier to endure. I appreciate them and all they did!
Business response:
Thank you for taking the time to write such a nice review. We are glad we could make this difficult time a bit easier for you. We extend our condolences on the loss of your mother.
Absolutely and positively excellent customer service. Extremely and promptly responsive. This company is such a credit to the industry. Lincoln stands above the rest in its customer service and responsiveness to customers who are experiencing the loss of a loved one. They are very compassionate. My hat is off to them.**** *****
Business response:
Thank you very much for taking the time to write such a nice review. We are glad that our customer service and claim process made this difficult time a little easier. We extend our condolences for your loss.
This is the worst company I've ever dealt with. I inquired about life insurance policy, without my permission, they took money out of my bank account, without my knowledge. And after repeated phone calls, they never refunded my money, and I'm still receiving bills for a policy I never authorized. This has to be illegal and I have to get a lawyer to resolve this problem because multiple phone calls to the ******************** have been ignored. Buyer beware this company. "
Business response:
Hi *******, **** sorry to hear that you had difficulties getting a hold of someone in our office initially. We are available Monday through Friday from 6:30 am to 5:00 pm ******* time on our customer service line. When a client starts a policy with us there are several processes in place to ensure that we are doing what the client wishes and requests. This includes getting a signed payment authorization form with bank information provided by the payor and a signature on the ********************** application in order to star... read more
I contacted Lincoln Heritage after the death of my mother. They were quick to mail me out the information needed in order to process her claim. After mailing back what was required, we received a check, which helped tremendously in handling her final expenses. Additionally, when I spoke with the representatives they were kind and compassionate. Thank you!
Business response:
Thank you for taking the time to write such a nice review. We are glad we made this difficult time a little less stressful for you. We extend our condolences on the loss of your mother.
I agree with all the bad reviews given about this company when it comes to paying out! My brother was recently murdered in April.. yes we are grieving badly! My mother had this life insurance paid up to date for my brother. When it came to processing his death claim, Lincoln Heritage Company have given us nothing but ****. Yes, they have made the tragedy of our loss a lot more frustrating to the point that it's unreal. We sent them his death certificate a week after his death which reads "homicide." After they received the d... read more
Business response:
We can certainly understand your frustration concerning the contestable review period. Lincoln Heritage Life Insurance Company is verifying the health information provided on the application for life insurance dated July 13, 2020 as provided for in the life insurance policy issued. We are endeavoring to bring this claim to a prompt conclusion, but we must ask for your patience while this review is ongoing.
Lincoln Heritage was very professional and response time was exceptional. Thanks again for all your help.
Business response:
Thank you for taking the time to write such a nice review. We are glad we could make this difficult time a bit easier for you. We extend our condolences on your loss.
They don't give refund even though you just paid your **** yesterday. Very disappointed with them. I do not recommend them it all."
Business response:
Ms. *****, thank you for reaching out to us. We are sorry to hear you are dissatisfied with your experience. There is a process in place to cancelling a policy that requires certain steps be followed. One step is to protect the policyholder by requiring a cancellation in writing. We are happy to stop the automatic billing once we are notified, and any premiums paid cover until the end of the billing cycle and keep your protection intact until that date. If you have any additional questions or concerns we invite you to contac... read more
Recomendada 100% sus representantes muy amables en los momentos ms difciles que estaba pasando su servicio incomparable,no tengo ninguna queja por sus servicios,tengo aseguranza para mis padres y lamentablemente necesit la de mi madre hace dos meses,y su respuesta rpida, sin ningn problema para recibir el dinero, muchas gracias Lincoln heritage por sus servicios.
Business response:
Gracias por sus amables comentarios. Le reiteramos nuestras condolencias por la pérdida de su mamá. Nos alegra que hayamos podido ayudarle cuando lo necesitaba. No dude en contactarnos si podemos asistirle en algo más.
Frequently asked questions about Lincoln Heritage Life Insurance Company
How is Lincoln Heritage Life Insurance Company rated?
Lincoln Heritage Life Insurance Company has a 4.3 star rating with 1,549 reviews.
When is Lincoln Heritage Life Insurance Company open?
Lincoln Heritage Life Insurance Company is open now. It will close at 5:00 p.m.
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