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Libertyville Chevrolet Inc
- Automotive
- Waukegan, IL
About this business
Location details
1001 S Milwaukee Ave, Waukegan, IL, 60048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
The staff was helpful and courteous though their efforts at procuring the right financing deal fell short of industry norms and my expectations as well. Overalll I got a car that I was looking for and that is all that matters.
Quick response however the car had been sold a while ago. The only problem is that the car sold long ago but they never removed the listing until after I emailed them about the car.
We were out of town and scheduled a time to see this vehicle as soon as we got back (less than 48-hours). In the meantime they sold it. As disappointing and frustrating as that was, I appreciated that they did not do a "bait and switch" by keeping the appointment and trying to show us something else. Instead they called and told us what they had done and gave us the option. That was very appreciated.
Showed up at appointed time car wasn't ready made me wait over an hour to test the car.. Then after starting taking about price they say they have a 1000 dollar vehicle prep fee.. when I specifically asked when I called. Do you have prep fees and or document fees? If so what and how much are they? WASTE OF TIME
After several e-mails confirming the vehicle was still available, including e-mails that same day. Arrived at the dealer and was told it had been sold several days prior
We made an apt to see the vehicle and they set the time, however when we got to the dealership the vehicle had been sold. Notification would have been nice.
They list lots of low priced last model year cars, but don't have any. I called ahead of time to make sure they had one. A 2016 Equinox. Yes they do they say. Drove down there. Salesman works with me. I mention the Equinox model. He says it's been sold a few days ago. He says he will be right back. I wait sitting at their table. 25 minutes go by. I stand up angry and decide to walk out but not before I see the same salesman sitting down with another family talking to them. What the heck? Feels like high school in there. Not ... read more
They were liars. They lied about the truck having all fluids changed and there 170 point check list. The oil filter had rust in it. The power steering was leaking fluid. The rear wheels were locking up. The u-joints were all bad. They install new brake lines. Never removed old ones. Brakes still don't work. The list is too long to write. Bottom line every single person lied to me. They have no integrity at all the worst experience of my life. No one in that dealership has the guts to admit or apologize. Stay away from Libert... read more
Excellent job keeping in touch to see if we were interested.
Business response:
Thank you for the 5 star ratingDesi ZamoraCustomer Care Director
Frequently asked questions about Libertyville Chevrolet Inc
How is Libertyville Chevrolet Inc rated?
Libertyville Chevrolet Inc has a 3 star rating with 217 reviews.
When is Libertyville Chevrolet Inc open?
Libertyville Chevrolet Inc is closed now. It will open on Monday at 9:00 a.m.
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