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Lexus of Birmingham
- Car Dealers
- Birmingham, AL
About this business
Location details
1001 Tom Williams Way, Birmingham, AL, 35210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
the sevice supplied was well done, however charging my wife $69.00 dollars to disppose of 6 spark plugs is unbelievable. I called the ass manager and he tod me it was a built in algoithm for the sevice dept and he could do nothing about it. BEWARE CHECK ANY DISPOSAL FEES BEFORE AUTHORIZATION OF WORK DONE. This is outright theft by LEXUS, WASTE IS PART OF DOING BUSINESS. BEAWARE OF THIS SCAM
I have a 2007 LexusGX350 and went to buy a tire key this morning. The service was incredible and fast. While I was paying, a guy from the parts dept came out and found the matching key. It took 2-3minutes. The key costs me $30. Well. Last week I went to another dealer of different brand and the key cost me almost $200 and more than 1 hour.. My lesson is that when you can afford, buy a Lexus and if you live close by go to Lexus of Naperville.
I purchased a certified GX460 from Lexus of Brooklyn for full disclosed price of $48460. Th billing was a scam and deceitful. I was told that a certified vehicle does not need anything. I asked about the additional charges and was told that it is documentation, registration and inspection fee, which costs $272. I collected the car on 11/05/2025 in a hurry because, I was running late and they were closing at 6pm. The total costs with tax should be $52829. The bill I paid was $53829. I called the salesman, and he informed... read more
BEEN HAVING A LOT OF ISSUES WITH THEIR SERVICE DEPARTMENT RECENTLY. WOULD DROP OFF THE CAR AND HOPEFULLY GET IN BACK IN A WEEK. HAD MY 20,000 MILE SERVICE ON MY NX350 DONE IN LATE OCTOBER AND THEY RECOMMENDED AN ALIGNMENT AND ROTATED THE TIRES. EVER SINCE THE CAR PULLS TO THE LEFT, VIBRATES IN THE FRONT AND WOBBLES IN THE BACK FROM 55 MPH AND OVER. HAD TO TAKE IT BACK FOR EVALUATION, ONE WEEK LATER THEY TOLD ME NOW I NEED FRONT ROTORS AND BRAKES. IT TOOK THEM 1 WEEK TO EVALUATE THIS ISSUE AND NOTHING WAS DONE TO MAKE A REPAI... read more
I purchased a Lexus RX 450h from Ray Catena Lexus of White Plains in 2022, and had an excellent buying experience with this dealership. The Sales Associate and others were courteous, helpful, patient throughout the entire process, and professional in all areas of customer service relationship protocols. It is for this reason, that I returned to this Five Star dealership on Saturday, November 8, 2025, to Lease a Lexus RX 350h from them. The sales Associate Ms. Vanessa Franqui, Compliance Manager Tim Johnson, and Technician Sh... read more
On October 15, 2025. I brought my. 2022 Lexus NX 350 in for service to Nalley Lexus Smyrna as is still under warranty. Service Advisor Mr. Wydell Whiting 124247, provided a great service which I’m very please . I have a great experience at the services provided by Nalley Lexus Smyrna . My service advisor keep me updated and aware of the condition and every steps going on at the shop. The battery replaced at no cost due to the vehicle is still under warranty, it’s a 2022 Lexus NX 350 , come with 4 years warranty/50,0... read more
Had the pleasure of meeting Larry , whom I might say is an asset to your sales team! He is kind, courteous and a very knowledgeable salesman. He answered all of our questions and went above and beyond the sales expectation ! I look forward to working with Larry in the near future. Thanks again Larry , Denise Allegrucci
Horrible service. When my car was in the shop there, I got a notification that a tracking device I use for insurance purposes had been removed. I thought possibly it was a mistake. When they pushed me to come hurry and pick up my car, when I arrived and they brought my car around, we could hear the rim clanking on the pavement of the dealership as they drove it around. One of the servicemen came around to tell us the tire had become flat. I asked why they were driving it if it was flat. The tire had no air in it at all. The ... read more
Service on my Lexus is always a great experience. The inside climate-controlled service drive is wonderful, especially when it is raining or snowing. The service porters come out to greet you promptly and then politely direct you to your service advisor. The service advisors are friendly, knowledgeable, and offer scheduled recommendations, yet do not attempt to sell unnecessary services like I have experienced with some other brands. The waiting area is very comfortable, and the upstairs concierge lounge offers wonderful ame... read more
Frequently asked questions about Lexus of Birmingham
How is Lexus of Birmingham rated?
Lexus of Birmingham has a 4.5 star rating with 2,076 reviews.
When is Lexus of Birmingham open?
Lexus of Birmingham is open now. It will close at 7:00 p.m.
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