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Larry H. Miller Chrysler Dodge Ram FIAT Denver
- Automotive
- Denver, CO
About this business
Location details
2727 S Havana St, Denver, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Spend $16000 for new engine and transmission Took back for leaks and ac blowing hot air Been 8 days and no car Told advisor out sick and told one tech could work on car Also told parts would be here today and car fixed Still no car No answers Anyone else have this problem
Business response:
It’s unfortunate to hear that you had a longer than expected service experience, Don. We try to provide a quick and easy visit for all of our customers but, unfortunately, that’s not always possible. If you would be willing to give me a call I’d appreciate learning more about the lack of communication you received so that we can continue to improve our customer service experience and to get your vehicle the repairs it needs. Thank you for your patience. - Michael Surey, General Manager
RecommendedIt was great. They work with you and didn’t try to pressure you into buying a vehicle. They seemed to genuinely care about you the customer.
Business response:
Anthony, thank you for leaving us a recommendation. We are happy to hear that you enjoyed a no-pressure experience at our dealership. — Michael Surey, General Manager
I had the most terrible experience with the service department that I’ve ever had here. I scheduled an alignment on my Ram 3500 Dually TWO weeks in advance for this past Saturday. Prior to my scheduled appointment, LHM performed a RAM recall (L06 or something) for the front drive arm nut, so they tack welded the bolt in place. This was a couple months back, so they had all of the history in the system for this recall. Fast forward back to my scheduled appointment. Two weeks goes by, it’s time for my appointment. I take my tr... read more
Business response:
Ryan, I am disappointed to hear that your service visit was less than satisfactory. I can assure you that it is never our intention to waste anyone’s time. If you would please give me a call, I would be happy to help resolve the issues you experienced. Please reach out to me directly so we can rectify this situation. — Michael Surey, General Manager
recently bought a 2019 Dodge Durango that I love however the experience I received wasn't great at all. The car was dirty inside and out asked the sales man if I could get it recleaned and I got a response "well you did come in late in the day" I felt like I was a bother when asked if it could get recleaned also the car didn't even come with floor mats!! "Well Chrysler and dodge dont issue floor mats for your model" WOW just wow not a plesent experience at all but I do like my car I clean it myself and buy my own floor mats!... read more
Business response:
Isaac, thank you for bringing this to my attention. We appreciate you for choosing our dealership. I’d appreciate the opportunity to speak with you directly about your purchase so that I can ensure everything has been handled properly. I hope that you will give me a call soon so that we can get this sorted out together. - Michael Surey, General Manager
I recently had an awful experience with this dealership. I took my car in for an issue with the door locks. They thought the issue would be resolved by replacing the actuators. I was told by Andrew (service advisor) that the cost to change out the actuators would be refunded if it didn’t fix my door lock issues. I made it clear that this was the basis of me approving the work. Based on my research, I didn't think this would resolve the issue and it didn’t. I took the truck back and left it there for 10 days and they called y... read more
Business response:
Joe, thank you for reaching out. We are disappointed to see that your service visit fell below your expectations. We appreciate your support of our dealership. I would appreciate the opportunity to speak with you directly about your vehicle so that I can ensure that everything has been handled correctly. Please contact me at your earliest convenience so that we can work towards a resolution together. – Michael Surey, General Manager
Fast service but found that they didn’t fill my washer fluid. Wondering what else wasn’t done??
Business response:
Thanks for coming to see us! We truly appreciate your support. Should you need anything else, please let us know! - Michael Surey, General Manager
i wasn't welcomed when I pulled into the Service area. I sat at the desk area for 5-10 min before anybody said anything to me. I then stated that I had an appointment for an oil change and some guy said hold on, then another 5-10 min went by then some other guy finally helped me out.. it was my first time taking my vehicle there... oh well I have 2 more oil changes in my package so we'll see how the next go round is..
Business response:
Christopher, thank you for bringing this to my attention. I tis unfortunate to see that you were not attended to like you should have been. We will be sure to work towards improving for your next visit. Please feel free to give me a call if I may be of further assistance. - Michael Surey, General Manager
Worst customer service Experience ever.
I bought my RAV4 in May of 2019 from Bobby. Everything was great the first day. Now it’s July, I’m late for registering my car, which is no fault of theirs. However, I go to the DMV and they don’t have the paperwork from the dealership. They have had plenty of time to send the paperwork over. Now I am standing inside the dealership waiting for the management meeting to be over so that I can talk to the financial team to get my paperwork, because apparently customer service doesn’t matter and they don’t want to send someone d... read more
Business response:
Thank you for bringing this to my attention. It is unfortunate to see that there has been some miscommunication surrounding the paperwork you were given. I would appreciate the opportunity to speak with you directly so that I can ensure that everything has been handled properly. Please give me a call so that I may be of further assistance. - Michael Surey, General Manager
Frequently asked questions about Larry H. Miller Chrysler Dodge Ram FIAT Denver
How is Larry H. Miller Chrysler Dodge Ram FIAT Denver rated?
Larry H. Miller Chrysler Dodge Ram FIAT Denver has a 3.5 star rating with 248 reviews.
When is Larry H. Miller Chrysler Dodge Ram FIAT Denver open?
Larry H. Miller Chrysler Dodge Ram FIAT Denver is closed now. It will open on Monday at 9:00 a.m.
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