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LA Fitness

2.2

About this business

LA Fitness offers many amenities at an outstanding value. Gym amenities may feature Functional Training, state-of-the-art equipment, basketball, group fitness classes, pool, saunas, personal training, and more! 

Location details

9244 W Sam Houston Pkwy N, Houston, TX, 77064, United States

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WeekdayScheduleStatus
Mon5:00 a.m. to 11:00 p.m.
Tue5:00 a.m. to 11:00 p.m.
Wed5:00 a.m. to 11:00 p.m.
Thu5:00 a.m. to 11:00 p.m.
Fri5:00 a.m. to 10:00 p.m.
Sat8:00 a.m. to 8:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
2.21,208 reviews
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Galina B's profile image
Galina B 
4 years ago

This about LA fitness **** ** *****Niles IL, Operation Manager Michael S***** very rude, disrespectful to his club members, I don't deserve to treated like this, he is swearing (use word start with “ F”), embarassment me in the front of others. It's very unprofessional, he made my blood pressure high and headache, last week he told me that I am a miserable. I left with tears. I am very disappointed, why he is a manager for this club, he need to meet all needs & provide a good service but unfortunately his service not perform... read more

Robert VR's profile image
Robert VR 
4 years ago

LA Fitness makes managing your account very challenging. I wanted to cancel my account, calling them up to speak with a Manager to do this, I cannot. Two things, they do not perform this task over the phone, and the Manager was not available according to the gentleman that answered the phone. Think this through - you can cancel your garbage, electricity, water, cable/internet, natural gas... over the phone with a few verifications of your identification. However, you cannot cancel a Fitness membership. We are in the process ... read more

Michelle W.'s profile image
Michelle W. 
4 years ago

BUYER BEWARE. As a professional, I know that customer service is the number one important element when running a business. Unfortunately, this company has been a nightmare. Do not join this gym or use any of the services particularly the personal training. I read many reviews on this organization and found many of the experiences felt by others are similar to my own. The aftermath of the gym closure due to the pandemic has more than demonstrated just how greedy this corporation is. I followed the policy and procedures to sen... read more

Janey M's profile image
Janey M 
4 years ago

LA Fitness - Henrietta, NY. We have a silver sneakers membership, but signed up for a 1 year membership that included a trainer. At that time we were reassured they do not auto renew memberships. Prior to expiration we again confirmed with the manager that we did not have to complete a form to terminate at the end of the contract since they do not auto renew. Guess what - our account was hit for the monthly fee anyway! Now we are in a waiting queue for resolution. Very disappointing since the trainer and facility were great. 

Rodney T's profile image
Rodney T 
4 years ago

This company in horrible. Do not sign up for personal training!!! They give you 30 days to use all sessions left or you must pay again for each month. There is no consideration for someone that had changes in their life. I was a member for more than 3 years. Now they want to keep $800 of charges and said too bad for me. 

SYLVIA M's profile image
SYLVIA M 
4 years ago

My husband and I have been members for well over 10 years. We've become unhappy with our local facility and decided to cancel in March 2020. LA Fitness started deducting the $35.00 monthly fee from our account again recently PLUS and addition $22.50 for I don't know what. Attempts to contact have been unsuccessful. When I call Corporate Head Quarters in Irvine, CA, I get a recording and then it hangs up. There's no opportunity to speak to someone OR leave a message. It's unfortunate that MANY businesses are floundering, incl... read more

Cheryl B's profile image
Cheryl B 
4 years ago

I called corporate, first on Aug. 10, and spoke with Juan, a supervisor, about refunding the balance of my trainer membership. I was assured that, in lieu of the current situation, my credit card would be refunded the pro-rated balance - he also checked and confirmed my records of what was left on my contract and said I would be credited within 5-7 business days. When that didn't happen, I called again on Aug. 24th, as he had given me a direct number, and I was given the same assurance that he was processing it on that day, ... read more

Salih H's profile image
Salih H 
4 years ago

Am a member of the LA Fitness located in Jacksonville, Florida (University Blvd W, Jacksonville, FL). Have been a member for 3 years now, when i signed up they were easily able to add my credit card information and get me signed up and to work out the same day. But when it was time to cancel they are making me jump through 10 different hoops in order to get it cancelled. They want me to print out a cancellation form and "MAIL" it via paper mail to a address they provide. We are in year 2020, this is a big scam machine, that ... read more

Ashley C's profile image
Ashley C 
4 years ago

SCAM SCAM SCAM!! I have a letter confirming the cancellation of my membership and they will not stop billing my account! They charged me annual fees on a 6 month contract then when I questioned how you could charge an annual fee if we do not have an annual contract I was told that I was actually i was not in a contract that LA Fitness doesn't offer contracts?? But if I cancel my policy prior to the 6 month deadline I have to pay a cancellation fee?? No one knows what is going on. everyone has a different story. I have reques... read more

Frequently asked questions about LA Fitness

How is LA Fitness rated?

LA Fitness has a 2.2 star rating with 1,208 reviews. 

When is LA Fitness open?

LA Fitness is closed now. It will open at 5:00 a.m. 

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