LA Fitness

Lain L 

on BBB

3 years ago

Horrible handling of covid-19 contracts. I have been getting charged $180 each month even though my account has been FROZEN due to a personal training contract. I explained that my husband was high-risk and that we could not come into the gym right now, but they were completely unsympathetic. They said that I could use my training credits when I am able to come back into the gym, but ONLY if I pay a $40 monthly fee on top of my monthly dues for the right to use credits that I would have already paid for. They are essentially... read more

Terri S. 

on BBB

3 years ago

I am so disappointed with the customer service at La Fitness . First off let me say when they want you to join they are all over that .We signed up for the club right before covid . We also signed up for personal training . We did two training sessions and the club shut . We kept hoping COVID would get better , but that hasn’t happened. My doctor told me that both my husband and I are high risk for covid and we can not go to fitness center . I then called and cancelled our monthly membership. I also asked to have our trainin... read more

Luis M 

on BBB

3 years ago

Gym is amazing, modern and clean. Best gym I have ever joined. Unfortunately, there is an honesty issue. The woman that signed me up said "the membership is "x" per month". "OR you can pay for the entire year for "x" and save. The amount was BS $ so I paid for the year, and I personally have an issue with my cards being charged monthly. I brought my 12 year old one or two times per month and no one ever said anything. I read that I was allowed to bring a guest ON LINE, SHE referred me to the online site for "membership benef... read more

Tayler H. 

on BBB

3 years ago

*NOTE* This is explained in a way that will get the point across that this man is a creep and should be terminated from being a trainer. So this may not be in order of events but the most crucial is first. Even if the one guy was explaining things to me I was distracted by the trainer because I noticed him staring at my chest, he asked about the bracelets on my arm and proceeded to grab my arm without permission, winked at me every time I looked up and made this weird sexual chomp at me while winking. The trainer did a coupl... read more

mindy s 

on BBB

3 years ago

THE WORST MOST UNPROFESSIONAL COMPANY EVER. i JOINED AND WAS DISGUSTED BY THE CLUB AS I TRIED TO GO TWICE BEFORE COVID AND THE INSTRUCTORS NEVER SHOWED UP TO TEACH THE COURSE - I CANCELLED MY ACCOUNT AND KEPT GETTING CHARGED. I FINALLY GOT THROUGH AND THEY REIMBURSED ME IN JUNE OF 2020. TODAY, FEBRUARY 16 2021 I AM BEING CHARGED AGAIN - WHAT DO THEY THINK I WILL NOT NOTICE? I HAVE JUST CONTACTED MY CREDIT CARD COMPANY AND AM REPORTING THEM ALL OVER FOR FRAUD - THIS IS DISGUSTING!!!!!!! 

Abraham T. 

on BBB

3 years ago

They offer a clean working health club, most of the equipment is broken or has been broken for months, no attempts to fix any and when question and compare other LA fitness around the area the answer this is round lake. I guess my fee every month is not worth in the round lake area. 

Norbert S 

on BBB

3 years ago

These people are so inconsiderate that they tell you it’s up too you to be responsible over items that shouldn’t be touched by any other person then the owner. Now second incident of petty theft I had mentioned the first time get cameras installed least you can do charging high price a month for gym membership everyone else does it. Instead the welcome a scumbag outlook on the facility and have a senseless idea on how to say “we’ll contact you if it turns up.”, Tell them shut down or install a security system so maybe I woul... read more

Katherine G 

on BBB

3 years ago

LA Fitness uses unfair business practices, especially in a pandemic. I didn’t even realize I had a membership any longer but they have been harassing my to update my card after my old autobilling one was replaced. You can only cancel by going into a location or using a printer to mail them a form from the website. Those are your two options in a pandemic and they are completely unhelpful on the phone. The gyms are gross and the staff are completely unhelpful. Don’t bother. 

Lynn 

on BBB

3 years ago

The now branded Esporta Fitness location in Kissimmee Florida is placing flyers on cars in the parking lot of other gyms in the area. Including those owned by small business owners. In a time when all gyms are facing significant challenges this is slimy! Very disappointing.