LA Fitness

Mark M 

on BBB

a year ago

On Saturday August 12th 2023, I was robbed at La Fitness ******. Someone cut the locks off the lockers and stole phones and wallets. I was appalled at the total lack of concern from the personnel at LA Fitness. It was like 'Oh well bad break'. I had to contact the police myself and fill out my own police report with *******************. I was told La Fitness has no liability what so ever. No parking lot cameras, no security plans to keep peoples valuables safe in the lockers. I did not even get a phone call to express concer... read more

sagar b 

on BBB

a year ago

Hello LA Fitness management team,I am a LA Fitness member since Mid,2021.Today(August 19th 2023, around 9:45 AM) , I have faced VERBAL ABUSE by one of the crew member of LA Fitness. Crew Member name is ****************************Here is a screario.I was on my way to out of the gym on my bare foot(no shocks/shoes in my hand) after taking Sauna & below is conversation in front of kids room:VERBAL ABUSER ***************************: Hey, Wear your Shocks.Victim Sagar B: I am on my way out.VERBAL ABUSER ************************... read more

MJ N 

on BBB

a year ago

Be careful of These companys total scam , dont take my word and read their reviews on consumer fair act website. very common practice of charging canceled accounts for months then IF or when you catch them they offer 3 months refund. that can happen monthly basis and imagine how many ppl are getting scammed this way thousands of dollars to the corporations pocket for this unethical practices. There are cpl of class action lawsuits against them too , i have requested for my moms account to be closed on on 6/2021 the club mana... read more

Frank P 

on BBB

a year ago

Signed up for personal training lessons telling the salesman that i was going to have tests done for a bad heart valve and may have to cancel the lessons. He assured me to just bring in a Dr's note if there is a problem and LA Fitness would immediately cancel the personal training lessons. Sure enough i needed a stent but in my valve and was told not to do heavy lifting for the future. I brought in the note and was told that *********** was relocated for stealing money and now he was no where to be found. I have contacted LA... read more

Cintia W 

on BBB

a year ago

Run from this company!!! they are nice to welcome in and get your money but when you need their help or better information they can be really nasty and mistreat you as a customer really bad. Horrible management and customer service in this ************* ** location!!! . I had to call 3 times to get information on how to cancel my membership since I am moving to another Estate that doesn't have Esporta Fitness location. The first employee affirmed that there was a location in ******* 10 miles from where I told him I was livin... read more

Jerome D 

on BBB

a year ago

The weight area is always in shambles no matter what time of the day I go. Weight plates and bumpers scattered all throughout the floor causing tripping hazards near the squat racks and benches. I bet it has never been organized not once since Ive been going. Same exact issue with the dumbbells. Just tossed everywhere. I understand that people should put their weights back when theyre done but not everyone is considerate. The staff should have it be a part of their routine to clean that area up a few times during their shift... read more

Carl J 

on BBB

a year ago

In April, 2022, my wife joined LA Fitness in ***********, *******. During her enrollment, she was sold a one-year personal fitness program which included 3 one half hour training sessions per month. She told the salesman that it was imperative that she completed this in one year as we were scheduled to move out of the area. The salesperson told her that would not be a problem, of course. Just 3 months into the program her assigned trainer, whom she liked and was actually seeing progress with was given a new position and was ... read more

Joe K 

on BBB

a year ago

This gym consistently ignores legitimate requests to repair equipment. There is a stationary bike missing a k*** to adjust the seat height. There are only 3 of these bikes in the gym. As a result, it is frustrating when this simple repair is not addressed. I have notified multiple gym employees over the past month. I am told the person responsible for maintaining gym equipment barely visits the gym on a weekly basis. Even worse, this person does not respond to other employees who posy repair requests in the system. This gym ... read more

Rui C 

on BBB

a year ago

I have LA Fitness sub brand esporta club membership, tried to cancel my membership but told by customer service that I have to stop by local club to cancel the membership, but all my local clubs rebranded into LA fitness which can review my profile but can not cancel my membership. Also told by customer service I can download a cancel form and send it to the corporate, may take days to cancel. So I can open my membership online, but I have to pay a little shipping cost in order to cancel my membership? So the corporate just ... read more