LA Fitness

Alexandra B 

on BBB

a year ago

I signed up for a personal training contract and was ensured by their sales rep that it is month to month, and I can cancel if it is not the right move for me. The contract allows 3 days to cancel, yet the sales rep assigned me to a trainer that was not available for 3 weeks after signing up; therefore, I could not evaluate. Now I am selling my house and moving to a location and no LA Fitness is within 20 miles of my new home. THEY REFUSE TO CANCEL the contract! Saying that ******** does not have a relocation clause, and I c... read more

Tracey T 

on BBB

a year ago

Horrible cancellation policy. Deceptive business practices. You should allow customers to cancel by phone, text, email. Having a customer come to the gym to cancel a plan if there is no contract is very shady. You can confirm identity by last 4 digits of card used last 4 of license #, last ssn# etc by phone. Never again! 

Heather S 

on BBB

a year ago

My elderly father was happy I purchased him a membership at this location to regain his health. They convinced him to buy a weekly training package. They consistently canceled his sessions due to a lack of staff to the point he was behind 25 sessions in 6M. They fired and changed trainers like you change underwear. They did not give him a booklet as promised until 6 months. Had 0 check-ins and most trainers sat on their phones and did nothing. The ones who did leave or were fired. One was not even certified (how did he get h... read more

Aurelia W 

on BBB

a year ago

My partner and I are a gay/trans couple looking for a safe place to get fit and healthy. Signed up for the gym membership with no problem and then decided to do the free PT eval since we were interested in more guidance. The person evaluating us misgendered my parter 5 times after we politely corrected him, I explained I have PTSD and need to be warned before touched and he disregarded it, and his attitude changed immensely after we said that we liked the guidance he gave, but we needed to insure we would be respected. We ag... read more

Alba V 

on BBB

a year ago

Very dishonesty members a this club, if customers dont pay attention they continue charging you after the contract was ended 

Alex D 

on BBB

a year ago

This LA Fitness is downright disgusting. The management appears to be completely inept, letting the facilities deteriorate to such a deplorable state. The gym's lack of cleanliness is beyond anything I've ever encountered, and it's genuinely concerning. I've had conversations with other members in the sauna and locker rooms who've contracted foot infections, and it's evident that this stems from the nauseatingly unclean conditions in the sauna and shower areas. This is not just a poorly managed gym; it's a health hazard. It'... read more

Dhinesh R 

on BBB

a year ago

I dont even want to give one star. I am trying to cancel my membership and they keep saying only the manager can do it and she is OFF, seriously. No one else can do it. While signing up and taking money anyone can take it, at anytime even when they have a minute to close. But when you try to cancel they speak all the rules saying she is not here, I should call before coming, etc, seriously a rip off organization. NEVER EVER GO TO THEM EVEN THEY GIVE IT for FREE. Staff are rude and not helpful, Never see the invisible manager... read more

Pamela R 

on BBB

a year ago

I love L A Fitness at **** **********! *******, *****. ********** in this place is sooo contagious! It is always filled with people that I can tell were once great athletes! and still are ! Im not sure why this club draws so many former pros maybe its the great location. But, I have to say that everyone loves the ****** Services Manager, ******* N and his assistant ****. People actually wait in line just to talk to *******! He is so fun and personable! He is never too busy to stop and give his undivided attention to his gues... read more

Jessica M 

on BBB

a year ago

I'm wondering how the business has an A+ rating? When so many customers are un satisfied enough to pursue action through a 3rd party and still are un able to find resolution. I experienced bullying behavior from a male manager at the Seminole esporta in **. that escalated to law inforcement becoming involved. The company so far has tried to spin that into a narrative that an officer was called Over a billing complaint. However when I made the call in the first place I explained to the dispatch that the manager had gotten in ... read more