LA Fitness

T'orra S 

on BBB

a year ago

Had an awful experience at the garden city stewart ****** location with the personal training team. I was given false information multiple times and the interactions i had with two staff members has been extremely unprofessional. My trained has shown up late and lied about being in the building when he was not. For my next session he didnt show up and no one contacted me to let me know that the session was canceled . He explained to me that i can freeze my training account for 10 dollars which was not true. Also explained th... read more

Aladdin K 

on BBB

a year ago

Their *********** is never working. Its honestly shameful. I spoke with the manager and she told me they are just waiting on an item to come in to fix the ** and the item has been in the waiting for well over 7 weeks. Unacceptable, its so hot, muggy, smelly. Its disgusting 

Nicholas L 

on BBB

a year ago

I have been trying to cancel my LA Fitness membership... because we moved away from a nearby gym. My wife was able to call and cancel hers because when we signed up we had different last names.But when I call (and email)... I am being told I have to go in person. Kind of frustrating and shows a real lack of Customer Centricity. Will certainly sign up for another gym next time we move. 

Paulina O 

on BBB

a year ago

I was offer one month training , Pay only that one time . And they sold me ****************************************************** the contract just sign on the computer. Trusted them but they sold me something i didnt agree verbally. 

Virgen A 

on BBB

a year ago

I started a membership almost 3 years ago got to use the gym 5 times at most I tried to cancel and I get the run around even though I told them I no longer live in that state and I was in a car accident and unable to do anything at all due to the injuries. They harass me about my payment because my card no longer exist but meanwhile they were taking out the payments for almost 3 years and renewed without my consent nor permission. 

Nonso C 

on BBB

a year ago

Sales employee (*****************************) continues to harass me about working for the company. When I decline over and over again he then proceeds the interrogate me about the ONE PERSON Im bringing in. I currently pay for ***** pass so he should not be bothering me about who I bring in.Location = ********************************************************************* 

Gabriela A 

on BBB

a year ago

Fraud they take your money and have long wait times 

Adrianna H 

on BBB

a year ago

SIGNING UP FOR MEMBERSHIP,I WAS TOLD BY TEAM REPRESENTATIVE TO DO A TRY OUT PLAN FOR $50 MONTH AND YOUR ANNUEL OF $99, TO SEE IF THEY GYM FITNESS YOUR NEEDS AN YOU CAN UPGRADE YOUR CONTRACT TO $35 MO. GOING FORWARD, I INQUIRED ABOUT PERSONAL TRAINING CLASSES AND WAS TOLD WE HAVE A PRICE CHART PER CLASS $65-85 PER SESSION DEPENDING ON HOW LONG 25MIN. -1 HOUR, I PURCHASED 8 SESSION AT $485.00 FOR ONE MONTH AND PAID FOR UPFRONT, TEAM REPRESENTATIVE AGREED THAT THE TRAINING IS YOUR CHOICE FOR EACH SESSION AND PROMOTING REWARDS F... read more

Debora S 

on BBB

a year ago

Very negative experience. I signed up to the gym and requested someone just show me the weight training equipment correctly. What I ended up getting was a 2-hour spiel, selling me training sessions. Gullible me I signed up, only to discover that the guy who talked my ear off about his own professional achievements and assured me HE would be personally training me, lied. After signing the contract, which I wasnt able to review before signing, I was informed that talkative guy was only there to sell his program. Also, no one t... read more