LA Fitness

David G 

on BBB

a year ago

I joined LA Fitness on June 28, 2023 and on July 3, 2023. I signed up for personal training. From the very beginning I had difficulty scheduling training and having the trainer show up for the training sessions. For two months no trainer was available to schedule or the trainer didnt so up for the training or I would be told that the trainer I was supposed to work with was fired. I ******** spoke to the lead trainer and told him that I was cancelling my trainer contract because LA Fitness was not abiding by the contract that... read more

siona s 

on BBB

a year ago

Highly DO NOT recommend City sports Clubs ********* **. Members of staff **************, *******, along with another guy gang up on my brother 9 .15.23. Accusing and discriminating against him. My brother and I have EYE MEDICAL CONDITION due to which we wear Sunglasses in bright light! These staff members accused my brother of being creepy because he wears sunglasses! Without knowing or asking they walked up to him in front of everyone and started accusing him and threatening to kick to him out because his Dark and wears sun... read more

yaping l. 

on BBB

a year ago

LA Fitness store in ***************************** for arbitrarily canceling my membership. My member name *******************. My membership was unjustly terminated. I suspect it was due to a staff member's malicious reporting and unfounded complaints against me. I personally have not received any complaint notifications or related information. If someone did lodge a complaint against me, I have a right to know. Without any investigation or evidence, they chose to cancel my membership. I believe this is wrong. I feel discrim... read more

KENNETH S 

on BBB

a year ago

Formal Complaint - LA Fitness used to have fox on the ** but now it's only liberal channels. When I asked the manager to put fox on he went back to the area to change the channel but never did and when I asked him he said he did. I called corporate and they said the channels are corporate procedure and have been the same for a long time -which was a lie. I asked to speak with management and he said he would have the district manager call me- she has not. I asked the manager - are you telling members that if they are conserva... read more

Maqsud A 

on BBB

a year ago

Absolutely Atrocious Contract Policies. Be aware! I had signed up for a personal trainer to help get much needed exercise for my disability. Esporta knew this. My trainer left Esporta out of the blue, and I didn't hear back so I had stopped going. For three months they charged me for ***************** services I never used. Over $2000. I get a call from them, and I state I want to cancel my personal training. They refuse stating they can only cancel a contract in person. I reiterated my disability which is the reason for the... read more

Marina G 

on BBB

a year ago

Complete Scam!!! Was told ** be reimbursed for personal training sessions incurred on my credit card. Signed up for 6 months and was told charges would stop and was NEVER told contract would go month to month. Down $900. La fitness has huge training issues and scamming clients out of money. 

Alberto A 

on BBB

a year ago

Subject: Formal Complaint - La Fitness, *********, ** Dear Better Business Bureau,I hope this letter finds you well. I'm writing to report an unsatisfactory experience at La Fitness, *********, **, on 10/12/2023.As a year-long member of La Fitness, and accompanied by a friend using a 7-day pass, our anticipated uncomplicated sign-in drastically deviated from prior experiences, resulting in a distressing encounter, primarily with ****, who identified as the store and district manager.Despite expressing a preference to discuss... read more

Prefer to Remain Anonymous P 

on BBB

a year ago

I would like to call attention to bias and possible discriminatory practices at LA Fitness, in at least two locations, in **********, ********** and ***********, **********. I visited both locations on behalf of my elderly parents, to enquire about possible membership. My father who is 87 has mobility issues and uses a wheelchair, and his caregiver is my mother, who is 81. I described my parents' needs to use/access a unisex bathroom to change and shower. Although there was a unisex bathroom in both locations, these bathroom... read more

Carlos P 

on BBB

a year ago

At first, they seem very nice, but do not provide clear explanations as to what they are charging. on 9/18, I signed up for a membership. I agreed to pay a sign up fee, plus first and last month. I was told I have no contract and that moving forward, I would only be charged my monthly fee until I decided to stop paying. Two weeks into my membership, I was charged an annual fee, for a membership I had just started. I am still waiting to hear back from them. Called three times, no manager was available. Went in person, manager... read more