LA Fitness

Peter D. 

on BBB

2 years ago

LA Fitness has been ******************** in the ***** community for years. The fitness center finally received an upgrade and remodel. Unfortunately, during the later hours between 9pm and 10pm, young adolescences know there is no staff and begin to remove their shirts and begin lifting on the equipment. In addition to standing on benches, screaming, and recording. This experience really leaves a sour feel to a new facility. Please address this. 

Nir H 

on BBB

2 years ago

During Covid (back on March 2020) I called to cancel my membership. city Sport advised me to freeze the account and offer to waive the $10 monthly freezing fee. 27 months later, I realized that as they opened their place, they reactivated it again and changed me for 17 months a $10/mon fee. I never used the service due to health issues and luckily my card was decline a month ago which they reached out to me and I realized that they charge me for that. I called a few times, got a very cold shoulders and rude answers without a... read more

Jason H 

on BBB

2 years ago

I work overnight shift. I get off work after a long shift finally fall asleep and La fitness esporta or whatever they call themselves these days called me four times in a row in a 3 minute span asking for my monthly dues. Woke me up out of my sleep. Completely unprofessional to call that many times in a short time span 

Florencia G 

on BBB

2 years ago

This gym is quick to try to charge you 3 months ahead of time without permission of the member, but cant even keep their equipment clean. They took out 3 months worth of payments and then still took out the yearly me ever ship fee around the same time. I reached out to them for a refund and only refunded me 1 month. I finally canceled my account and do not plan to do business with them ever again. Check your bank statement when you have LA fitness! 

Cameron C 

on BBB

2 years ago

Ive been a long time member of la fitness. Now that its esporta, I have seen zero improvements. This place is dirty, the bathrooms are disgusting, machines are not well maintained, nothing is ever cleaned, the list goes on. When a machine is out of order, it doesnt get fixed for a month or longer. Weve lost some great machines in the switch from la to esporta and have gotten NO NEW EQUIPMENT. I've had to pay probably $60 to other gyms over the course of the last year just because randomly, esporta won't open or no employees ... read more

Stephanie W 

on BBB

2 years ago

I have had probably the worst experience than anyone else. I was a member there for a long time. One day I came in to workout and the first thing I do is go to the bathroom. When I walked into the bathroom there was a man in the bathroom half naked. You can only imagine the surprise on my face. It was very traumatizing as you could only imagine. I was so afraid as I stood there alone with a half naked man. I screamed for him to leave as I proceeded to the bathroom. Once, I was finished going to the bathroom I came out of the... read more

Charles D 

on BBB

2 years ago

We cancelled over a year ago. They have been charging us a monthly fee ever since. We have not even been in a single time to the gym since we cancelled. When I called they refused to refund the charges. 

Alex S 

on BBB

2 years ago

They make it almost impossible to cancel. You can't do it on the app, you can't do it on their website. They deliberately are making it difficult to cancel. I called two different locations in my area. The first said I have to call the other location and talk to ***. When I called that location, *** wasn't there and instead there was an incredibly rude women who as soon as I started talking about cancellation she said I was breaking up and she couldn't hear me. Then I went into one of the locations in person and they informe... read more

Michael A 

on BBB

2 years ago

Sales people are horrible. I just wanted a month long pass and was sold on a year long pass with tons of fees never explained to me. The sales person actively hid the pricing sheet and did everything in his power to sign me up for a year despite me not wanting too.