LA Fitness

Nicole G 

on BBB

a year ago

This company thrives off of people paying for a service they do not use. I signed up for personal training, thinking this would help my fitness goals. I was assigned one personal trainer, not given any other options. There were no directions given about how to switch trainers. My session with the trainer I was assigned was an absolute joke. Nothing I said was taken into account. We had texted and I told him we were thinking about cancelling, no one reached out to remedy the situation. When I called to cancel I explained how ... read more

Karen S 

on BBB

a year ago

Cancelling membership is was a nightmare. And had to pay for a month I was t gojng to use. Place is a rip off 

Katherine B. 

on BBB

a year ago

CANCELLATION POLICY: You have to come M-F between 9-5 as there is only one person supposedly that can cancel. If you work during those hours like most people, you have to print off a form on their website, buy postage stamps, go to the mailing office and mail it in. Why? Why is it so intentionally difficult to cancel? I asked the manager why and he had no explanation other than "it's easier to cancel here than other gyms."Also, I didn't even know I had a membership (which is another thing). I got a voicemail letting me know ... read more

Steve D 

on BBB

a year ago

DO NOT JOIN. Poorly run, damaged equipment. And to cancel membership, can only be done in person Mon-Fri 9-5. Scam of an operation. 

Caroline I 

on BBB

a year ago

The personal training was an absolute joke. My first "trainer" told me he was learning how to be a trainer and then left me by myself to talk to his friends around the gym. Mind you they had no problem continuing to charge me for this service. My "trainer" failed to show for sessions and was extremely inexperienced overall. I understand everyone starts somewhere but don't charge over $200 for uncertified trainers. Once my contract was complete they gave me the hardest time cancelling after I told the gym manager and mailed i... read more

Patricia M 

on BBB

a year ago

Impossible to cancel this membership.I have been trying to cancel this membership for over a year. I had purchased memberships for my kids years ago. They have not used the memberships in years. We no longer know what the member numbers are nor will they tell me when I email them. I am directed to cancel the membership online which I cannot do without the member number. I have paid more than $3,000 over the past five years. The only alternative is to go into the club Monday through Friday during the same business hours I wor... read more

UnknownC U 

on BBB

a year ago

Spoke with Faith the Operations Manager located at the Avondale location approximately 1 month after the last incident took place concerning my 2 year old daughter.10/13/22: A child care representative approached my fianc in the gym to notify us of a accident occurring in the kids room involving my 2 year old. Upon entry of the room my child socks were removed and her diaper was coming off and she was covered in urine from her waist down to her toe. I connected with the staff to notify them of this incident here was the repl... read more

Vivek J 

on BBB

a year ago

stay away! As far as you can. pay $5 more at another gym. Total frauds at this location. While signing you up they don't talk about all the fine print and the issues you will have while cancelling it up. 

Akeha G 

on BBB

a year ago

Well I think they could better. I had an appointment for my free personal training assessment and the guy didnt show up. The staff ask me was I sure it was that location. Then the lady at desk said yes its this location. The a personal trainer I assume said he would call the gentle and no answer then he texted him no reply. So that was it. I called back the next day asked to speak to a manager and he said he was new but would find out what happened and call me back. Never called me back! My session was scheduled for 11/3/22.... read more