LA Fitness

Faith W 

on BBB

a year ago

I almost reported LA Fitness as a scam. I switched gyms in Sept. and canceled my LA membership at the same time. LA Fitness allows 2 methods for canceling: going in person or mailing them your cancellation. I chose to mail them my cancellation out of convenience, but I found it odd that they are so old school using mail-in cancellations. In early Dec., I got a call from a LA rep saying I need to update my payment info. My debit card expired 11/22, so it deactivated Dec. 1st. I told them I canceled my membership 3 months ago,... read more

Sierrah 

on BBB

a year ago

Signed up for a personal trainer around Thanksgiving. I was trained for one or two days before being told that they dont have any trainers available for me. Two months later, Im now trying to cancel because I still do not have a trainer. I am unsure how a business can sell a product and not fulfill their end of the deal. LA fitness will not let me cancel my contract and wants me to pay them 2,000$, even though they cannot provide me a trainer and I am within my 30 days. I have also explained to them I have lost my job as of ... read more

Scott W 

on BBB

a year ago

Worst experience ever. Signed up for a 3 day pass that they would not honor for ****** **. The ** started in on politics saying if we had a different governor they could honor the 3 day pass because of capacity. I am a member at Lifetime fitness and no 60% capacity issues there. I was looking for a closer alternative to Lifetime as a second club to not have to deal with traffic that can be bad when driving to ***********. My son and I were interested in signing up but wanted the pass to make sure we liked the club. I explain... read more

Dennie T 

on BBB

a year ago

I signed up for 6 months of personal training and they continued charging my checking account after the agreement ended. I spoke to a rude GM which stated i needed to cancel in person otherwise I'm considered month to month. This was never discussed when i signed the agreement, and they never gave me a copy of the agreement.This is a huge scam! 

Frank B 

on BBB

a year ago

I wish zero stars was an option. An associate named ******************* is calling past customers claiming that they have an outstanding balance that is set to go to collections, but that balance can be wiped out by signing up for their $15/mth promotion, which could then be cancelled within 3 days. Rather than fight a fairly small amount past due and kill my credit score with something going to collections, I paid the $15 and stated to *** that I wanted him to cancel my account the next day, which he said he could. I called... read more

Kayla G. 

on BBB

a year ago

I was offered a free trail for a personal trainer and I genuinely was convinced it would be something worth my time and money to achieve my fitness goals so I decided I would give it my commitment. The first session I was assigned to a trainer that was unprofessional and the session was only about ***** minutes when I originally thought it would be at least 50 minutes because thats what was stated on my contract. The trainer was talking the whole time about his personal life and it was hard to even keep track of what number ... read more

Mike S 

on BBB

a year ago

If I could give this place any rating, it would be a minus 1 star. The people working at the desk are comatose and do nothing to help the customer. I've experienced three instructor absences in the last few weeks . The schedule said that they had a sub in place and no one showed. When i asked the front desk where the instructor was, he said he didn't know and put no effort into finding out why.The place is filthy, no toilet paper half the time and nothing to clean the spin bikes with. I now bring in my own wipes.Ever since t... read more

Grace A. 

on BBB

a year ago

My 14 year old son and two of his 14 yo buddies searched for a place with extended hours to play basketball and workout. They looked at Esporta in ********, **. The membership person told them about a 3-day FREE trial period. He had them sign a membership agreement and leave their debit cards on file BEFORE they looked at the facilities. The FREE trial period ended on a Sunday Nov. 20; the membership person was OFF on Sunday. My son texted him to cancel his membership. He did not respond. So I called the main office in CA to... read more

tiffany l. 

on BBB

a year ago

Employee attitude:My husband is a member of LA fitness. I went to check in with his QR code because he was loading stuff from the car. I told the front desk saying this was my husband's QR code and I was his guest (his membership allows him to bring the guest). I ask the front desk can I get in because I am ******* to the restroom. He started to speak ironically "there is a subway, why don't you go there?" I told him my husband is loading stuff from the car and I want to use the restroom. He started laughing at me and ask "i... read more