LA Fitness

anna m 

on BBB

a year ago

If i could give no star I would to LA fit at ************, **.NOT SAFE PLACE!!!!DO NOT GO TO THAT GYM, MY CAR WAS BROKEN INTO IN THE PARKING LOT, PURSE THAT WAS UNDER THE SEAT STOLEN AT 3PM.And you can see the guy breaking my window at the LA fit camera screen.No monitoring by staff, I went to cancel my membership and spoke to manager, I told her that gym should call police to do round *** more often at the parking lot, the manager had an attitude saying it's not LA fit responsability and this happens all the time, everywher... read more

siona s 

on BBB

a year ago

Highly DO NOT recommend City sports Clubs ********* **. Members of staff **************, *******, along with another guy gang up on my brother 9 .15.23. Accusing and discriminating against him. My brother and I have EYE MEDICAL CONDITION due to which we wear Sunglasses in bright light! These staff members accused my brother of being creepy because he wears sunglasses! Without knowing or asking they walked up to him in front of everyone and started accusing him and threatening to kick to him out because his Dark and wears sun... read more

Amie N 

on BBB

a year ago

A complete deceptive membership scam . I was told I would have guest privileges on my membership , my daughter and I are members of xsport and work out together , so when I joined at this gym the manager told me I could bring a guest anytime at any gym. I said sign me up . I went to the desk today to find out the age restrictions since my daughter is 17 and the desk couldnt pull up my information with my number . She referred me to the assistant , he told me I would have to ask for guest privileges upon signing up . I said I... read more

KENNETH S 

on BBB

a year ago

Formal Complaint - LA Fitness used to have fox on the ** but now it's only liberal channels. When I asked the manager to put fox on he went back to the area to change the channel but never did and when I asked him he said he did. I called corporate and they said the channels are corporate procedure and have been the same for a long time -which was a lie. I asked to speak with management and he said he would have the district manager call me- she has not. I asked the manager - are you telling members that if they are conserva... read more

yaping l. 

on BBB

a year ago

LA Fitness store in ***************************** for arbitrarily canceling my membership. My member name *******************. My membership was unjustly terminated. I suspect it was due to a staff member's malicious reporting and unfounded complaints against me. I personally have not received any complaint notifications or related information. If someone did lodge a complaint against me, I have a right to know. Without any investigation or evidence, they chose to cancel my membership. I believe this is wrong. I feel discrim... read more

Maqsud A 

on BBB

a year ago

Absolutely Atrocious Contract Policies. Be aware! I had signed up for a personal trainer to help get much needed exercise for my disability. Esporta knew this. My trainer left Esporta out of the blue, and I didn't hear back so I had stopped going. For three months they charged me for ***************** services I never used. Over $2000. I get a call from them, and I state I want to cancel my personal training. They refuse stating they can only cancel a contract in person. I reiterated my disability which is the reason for the... read more

Marina G 

on BBB

a year ago

Complete Scam!!! Was told ** be reimbursed for personal training sessions incurred on my credit card. Signed up for 6 months and was told charges would stop and was NEVER told contract would go month to month. Down $900. La fitness has huge training issues and scamming clients out of money. 

Alberto A 

on BBB

a year ago

Subject: Formal Complaint - La Fitness, *********, ** Dear Better Business Bureau,I hope this letter finds you well. I'm writing to report an unsatisfactory experience at La Fitness, *********, **, on 10/12/2023.As a year-long member of La Fitness, and accompanied by a friend using a 7-day pass, our anticipated uncomplicated sign-in drastically deviated from prior experiences, resulting in a distressing encounter, primarily with ****, who identified as the store and district manager.Despite expressing a preference to discuss... read more

Prefer to Remain Anonymous P 

on BBB

a year ago

I would like to call attention to bias and possible discriminatory practices at LA Fitness, in at least two locations, in **********, ********** and ***********, **********. I visited both locations on behalf of my elderly parents, to enquire about possible membership. My father who is 87 has mobility issues and uses a wheelchair, and his caregiver is my mother, who is 81. I described my parents' needs to use/access a unisex bathroom to change and shower. Although there was a unisex bathroom in both locations, these bathroom... read more