LA Fitness

Rachel T. 

on BBB

2 years ago

I guess I'm not surprised with my experience anymore seeing the rating for this location. It's quite disappointing and disturbing. I have been a member for a couple of months now and never had any issues until yesterday. The majority of the staff is courtesies and greet you as you arrive and send well wishes to you when you leave. Yesterday, however, that was NOT the case. I arrived about 5:20 pm and had an additional guess with me. Not knowing the entire **** of my membership, I wanted to ask a couple of questions to make s... read more

Mary C 

on BBB

2 years ago

The company framework and clubs are top class. However, the operations are below third world standards. Quality Instructors in ******* and ********* are shocking. Many of staff and group fitness instructors are racist, ie sexually and bully gangs (information was confirmed by one of the Zumba instructors in West Metro). The Group Fitness Instructors Coordinator in the area is totally disrespect any feedback. Group Fitness Instructors in the locations cannot not coach (even verbal), dont teach classes, cannot speak basic Engl... read more

Sharon M 

on BBB

2 years ago

if you decide to go with this gym, please think twice. I signed up with LA Fitness on August 30, 2021. On October 16th I went on a week cruise, and then when I got back I received a call that the gym was closing down. I paid a fee of $230 for the year to get my monthly fee lower, I made 2 payments of $23 a month for LA fitness, then they charged me a yearly fee of about $40 on top of that (which was refunded when I disputed it). The next closest LA fitness gym is over 5 miles away from my home, so I asked to cancel my member... read more

Aa A 

on BBB

2 years ago

They're contract is fraud.forcing you to pay half of contract. 

Sheil B 

on BBB

2 years ago

Request to cancel membership ignored.I have been a grandfathered member since LA bought Bally. I moved a couple times and switched gyms at same rate. After recent mice, they refused to allow me to switch with same rate. I cannot cancel my membership in the app, was told via email I must go to the gym (no longer close to me) betw 8-5 to cancel I person. I cannot, and requested cease charging my card and fence via the email conversation. Twice. Im still being charged! I wasnt a full refund from the time I made the request to c... read more

Zach D 

on BBB

3 years ago

There are so many pointless things that I would rather waste my money on other than this unethical, incompetent, and fraudulent excuse for a respectable health organization. They refuse to let me cancel my membership multiple times, so I canceled my card on file. They somehow then obtained the new card number and continued to charge me monthly. I reached out to someone at their corporate location and she told me that I was wrong, the charges were accurate and would not receive a refund. Completely dismissing my explanation o... read more

Palwasha S. 

on BBB

3 years ago

LA FIT on the corporate level operated disastrously in the ************** after the mask mandate lifted, endangering client health in favor of an opportunity to recuperate revenues (presumably). This particular location is in a democrat-voting and Covid-conscience immigrant heavy community. The **** program was not well attended, initially, because of the pandemic. When we - as a county - started to gear up for vaccinations, the public became more comfortable returning to a shared gym setting, esp bc they were adhering to CO... read more

Bárbara a 

on BBB

3 years ago

Today 11/19/2021 customer#************* *****************************.I was completely misinformed to put my membership on hold for 4 months, they just told me it would charge $10 ok, it was different for some reason they didn't say I used the gym I still could and it caused activation of the remember charging me $33 went to complain, I felt discrimination speaking Spanish. Yes, I was feeling stupid and wrong, I reacted wrongly by pushing the computer, which in the end did not resolve me as a client, but canceled my 10-year ... read more

Taylor C 

on BBB

3 years ago

My issue with LA Fitness I signed up for a 6 month term. 6 months. I was asked to pay first and last month fees ok no problem. I didn't go to the gym. I was going to try and go the next month. I got charged for tget month. Sure no problem. Then I got charged annual fee. Now help me out 6 months is not a year. I sent a message asking for my money back and to end my membership. They send a message saying that my refund of 5 dollars would be processed. Now I'm upset. I'm being charged an annual fee for a 6 month term. You're su... read more