LA Fitness

pat r 

on BBB

2 years ago

This complaint is about the gym at woodland hills not having hot water in the showers for more than a week. When I asked what the problem was, the person at the front desk said that a broken water pipe caused the problem and is taking one or two more weeks to fix the issue. Why that long to resolve?The other issues are: - The showerheads in the women section are horrible, they have a lot of pressure, and they need maintenance as they are old.- The gym provides equipment for certain classes like yoga, pilates, etc. the proble... read more

Elizabeth W 

on BBB

2 years ago

This place is run by crooks. They aren't fooling anyone with the ** cancellation policy where you have to mail in a form or show up in person (on weekdays ONLY between 9-5, when people are WORKING). I've sent multiple emails with their requested form attached, only to be told "to protect the privacy of our members" it must be mailed & that I "better hurry" because I'll be changed again soon. What!? How does that protect anyone's privacy? ********** passed a law that these memberships must be cancelable online, since LA fitne... read more

Amber W 

on BBB

2 years ago

If I could give zero stars I would! Management is highly unprofessional to potential employees and current employees. Their turnover rate is extremely high and the way in which they conduct business is by far irresponsible. I have declined employment and membership due to this. 

Katie M 

on BBB

2 years ago

Unethical business. Highly and intentionally deceiving customers from on-site facilities to Corporate offices, from salesmen to customer service staffs. This company should be out of business. Should be ashamed of how they operate and profit off lies. No integrity. Please look into other gym/fitness centers for your peace and wallet. They will try every way possible to lock you in and rip you off with extremely high hidden fees per their corporate policies. Wonder how they sleep at night, probably pretty well off on the immo... read more

Kai T 

on BBB

2 years ago

Yesterday my friend and I got kicked out by the General Manager *** for not downloading the Esporta fitness app. We are regulars who have been coming in every day for the last 4 months. During these last 4 months we have shown the screenshot of our account with no issues. Our account was active and they could have looked it up at any point. But they decided to call the police and have us removed. After the police were called they then gave us the option to show and ID to enter. Confusing right?Moral of the story If you want ... read more

Guenivere Guinto 

on BBB

2 years ago

I signed up for group training it was told to me that I can come anytime any day with in the said timeframe they have to get a group training even if its just me. The guy who I signed up with just resigned I did 2 workouts with him and I just found out that they will do group training mostly evening sessions and at 8am. I cant do evening and 8am kids go to school by 8:45am I was lied to and I cant even used my group training because of the time. I need to cancel without charging me because i was lied too and cant use it. 

Ashley H. 

on BBB

2 years ago

I began personal training membership several months ago and requested a pause/freeze due to COVID-19. they did not allow any extension of freeze when Omicron variant was heightens in winter. I then tried to cancel membership given the increasing cases and facilitys inadequate mask and social distancing enforcement. When I tried contacting personal trainer manager, she ignored my calls for three weeks. Finally reaching her she expressed there was nothing else she could do for me other than to continue being charged monthly fo... read more

Raul F 

on BBB

2 years ago

I accidentally bought 2 memberships and man they are really expensive, Im trying to delete them but they dont have any options at all, 100 for a gym?!?!? No thanks 

Khai P 

on BBB

2 years ago

Crooked salesmen. Legit I came in asking for a trial before I sign up. Sales guy says it's $20 for a day pass. Doesn't even mention that there's a 3 day free trial on the website.