LA Fitness

Kristen T. 

on BBB

2 years ago

Looks like I will need to have my bank continue to void transactions from LA Fitness. When I joined, the Manager made it seem so simple and easy. Cancellation is "Free" but you still pay a non-refundable annual fee whether you are there a week or a year.... Seems incredibly unfair. I called to cancel my membership as this gym just wasn't working out for me anymore, and was told I could only cancel in person. So the cooperate number does not have access to cancelling your membership. I went in to my local location after work ... read more

Claire R 

on BBB

2 years ago

I went into the West ******* LA Fitness location on Monday 7/18/22 after seeing a promotion on the LA fitness website for a 3-day guest pass to try out the gym. After spending an hour with the sales manager (****** "****" *****) getting weighed in, answering personal questions about my health goals, etc., he was on an endless loop trying to get me to sign up for a full month of membership. I continued to be clear I wanted to first take advantage of the trial, but he wouldn't let up. He stated I should have signed up online f... read more

Teresa A 

on BBB

2 years ago

DONT DO Buisness with this Company. We signed up for a 1 year agreement. We called to cancel the plan and was told we can only cancel with the Operations Manager. The 1st time i went down there, the ** wasn't there. Supposedly only he can cancel a account. Anyone can help you sign up but the person who can cancel is one person in the whole company. The 2nd time we went there, we told them we wanted to cancel the service. The lady brought me reciept and had me sign in. Now I'm seeing charges on my card. I called to see why th... read more

Felix M 

on BBB

2 years ago

I would give 0 if I can, but I couldn't! I opened my membership on February 14th or 15th, I only was there for 3 or 4 days membership, due the pool was alway closed, I asked for cancelling my membership on February18, 2022, the front representative told me she can help me with that, she just did something typing in her desktop and then told me "you are all set". I went home, and ever back to LA any more, I found I cannot login my app, I thought my membership was cancelled already!!! But then to April I found they charged my ... read more

Uriel B 

on BBB

2 years ago

I don't understand what I'm paying for if for the past 3 months plus, a majority of the treadmills are broken along with many other machines. The place is always filthy unclean,and not maintained. Why are we not getting what we paid for? 

Mitchel W 

on BBB

2 years ago

THIS COMPANY IS A SCAM! The company does not care about its members and neither does its its employees. They employees and the company only care about getting members in the door. The employees lie in order to get you to sign the contract. The company does not take any responsibility for its employees. My partner and I went into the gym for a tour. After the tour we sat down and talked about membership options. The employee told us that if we both signed up together that he would wave one of our annually membership dues. Two... read more

Loren F 

on BBB

2 years ago

Came in to get a free pass. I was told it was in my BEST INTEREST to take advantage of their signup deal as it would not be available after the 7-day free pass was done. I was told I needed to sign a contract in order to "lock in" the deal. Rep told me I could cancel within the 7-day period, by calling the location and having them void the contract I signed which had my credit card information on it. This was on a Saturday. I called back that Monday to void the contract as I did not want to sign up for the gym. Side note- th... read more

Brian H 

on BBB

2 years ago

Horrible financial trap. Gym was alright, tried to cancel online by sending printed off request in mail. I have done this more than 4 time with them telling me they didn't get the request. I had to cancel my credit card just to get the billing to stop. They purposely keep charging to keep the profit incoming. Thieves can't even offer a service anymore, they just outright STEAL. 

Anthony C 

on BBB

2 years ago

So their salesman got me to sign under false pretenses. He told me that that my membership allows me to use any Esporta Fitness gym AND LA Fitness gym interchangeably. Which I found out later, wasn't the case. Also he told me that they would be open 24 hours a day in about a month, once the pandemic slowed down, which I found out was also a lie. If they got me to sign a contract by lying then shouldn't that contract be void?