LA Fitness

Marilyn W. 

on BBB

2 years ago

The A C doesn't seem to be working or it's set too high.I was told it's because of the outside weather being hot.That's inane. I have to leave sometimes half way through my exercises due to the heat inside.The machines are not kept in good condition. It takes many weeks / months for repairs.Knobs are missing and seats are torn / worn.Handicapped bathroom door is locked due to a broken toilet. GET ANOTHER TOILET ! 

Prit R 

on BBB

2 years ago

I'm surprised how this fitness center is still operating. Everything worst you can think of is there including unreasonable rudeness from the staff.Last week, even after seeing all the weirdness, I decided to purchase a membership to Esporta in **********, ** only because it is the closest to my place and already regret it.At the time of registration, I was told to download their Application for contact less check in which iI found to be very convenient but instead even after checking in through an App, you have to stop at t... read more

Reed S 

on BBB

2 years ago

They force you to go into the store when a manager is there to cancel your membership. The time you your self are typically working.. OR go in to a *********** and send them certified mail.We are in 2022, peoples glasses can connect to the internet. You can strap goggles to your face and walk in a VR world with someone across the planet but you cant cancel my membership online? Despite having an account!? Wonder why its not easier. Not. LA Fitness is just another POS gym that wants to collect money from users with essentiall... read more

Benjamin A 

on BBB

2 years ago

"'A' rating, 1.1/5 stars for customer reviews".I could not summarize ******************** and **********************'s policies better than the direct quote above. Deny "pay to play" all you want BBB, if a business has a 1.1/5 star rating out of over ***** reviews, and yet that business has an 'A' rating, your rating system is complete BS.LA Fitness deliberately requires a mailed in person letter to cancel. In 2022. They say this with a straight face. I don't think there is anything left to say. This is a gym that makes mone... read more

Jeanine S 

on BBB

2 years ago

5/19/22 was a horrible day for me at ***************** in *******. I attend this location 5-6x a week along with my two little ones who adore kidz klub. Around 11:15am I walked pass the sales associate (*****,Jericky& ****) greeting them like usual. After greeting them I told the boys that I was going to work on arms today since I was running slim on time. In the middle of me talking, **** jumped into the conversation making this remark hey whats that on your arm, did you put a curling iron to yourself I looked at him hoping... read more

David V 

on BBB

2 years ago

Watch out for the upsell when getting a membership. Rules are loosely explained and strictly enforced.Impossible to get in touch with someone to make changes to your membership. Local club tells me to call corporate office. When I go to corporate website it pushes me back to local club. 

Felix M 

on BBB

2 years ago

It *****, I opened an LA fitness membership on Feb 18, 2022, at *****************************************************************************************, I went there for swimming, and the pool was always closed, and then I canceled my membership at the front desk just 3 days membership, the girl at the front desk did something in her computer and told me you are all set, your membership is canceled.Then I just back home and ever not go there any more, because I thought my membership has been canceled, I am not member there... read more

Lily G 

on BBB

2 years ago

I am disappointed by the management and staff of this gym. I mainly joined this gym due to its ******* **** location. When touring this gym, ***** never disclose that the ******* **** location would be unavailable in 2 months, nor did he chose to disclose there $30 cancellation policy. I've called multiple times to cancel my membership but I was continuously told that I either had to mail in a form or come into the gym to cancel it. I don't understand why me calling in is any different that me canceling it in person when the... read more

Teddy L 

on BBB

2 years ago

After signing up with a personal trainer they did not properly explain to me how I was going to be billed and was forced to pay 50% of the contract to cancel it they use shady business practices and trick people out of their time and money I do not recommend this gym unless you want to give your soul to the devil.