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Kruger Optical
- Manufacturing
- Tigard, OR
About this business
Location details
10450 SW Nimbus Ave., Suite R-1, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What a way to run a company. The way ALL should. Customer service was excellent. I dealt with Chris who went above a beyond what was required and a replacement pair of binoculars purchased from West Marine was just delivered to me as the pair I sent for repair was no repairable. This was a rare, pleasant experience. Thank you very much.
Great service and great product. I had purchased a pair of binoculars from REI several years ago. They are a great product but one of the eyepieces broke recently. The glasses were from Kruger so I contacted their customer service department who was incredibly responsive. I sent the glasses to them and they repaired not only the broken one but replace the other one as well and returned them postpaid within two weeks. I am a stickler on customer service and they far exceeded my expectations!
Sent a pair of Kruger binoculars in for repair. The needed repair part was not available. However, Chris was able to locate a rebuilt replacement pair that look like new. A special thanks, Chris for your extra effort to earn a 5+ for all that you did to satisfy this customer. Dave L.
We recently purchased Kruger binoculars & when we arrived home discovered that the eye piece covers were not in the box. We contacted the store & basically were told they could not help us. I emailed the Kruger company & heard from them (Chris) within 24 hours; he asked for more specifics in regard to the style & catalogue number & our address & then he sent the replacement to us. This all happened within a week's time. Needless to say we are very pleased with their service. Thanks again Chris.
Excellent customer service! Requested a replacement part and had it within one week. Well done, Chris!
Send a damaged Ravin Crossbow scope in for repair. The repair was completed and retunred to me within one day. Very happy with the experience.
I would say excellent customer service. Like everyone else, my binos lost the adjustable eyecup. When I inquired about a spare, Chris R. suggested that I send them in for a collumnation, cleaning, and repair. At no cost! And done and returned in a matter of a few days. Very pleased with the service from Kruger. Bob Schultze
Best customer service ever! Had a missing part and Chris sent it to me ASAP!
Great customer service! Had missing parts, and Chris and the team got them off to me ASAP!
Frequently asked questions about Kruger Optical
How is Kruger Optical rated?
Kruger Optical has a 4.8 star rating with 40 reviews.
When is Kruger Optical open?
Kruger Optical is closed now. It will open on Tuesday at 9:00 a.m.
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