Kroger Floral

Deborah B 

on BBB

a year ago

I had order chicken from Kroger for a Birthday party. I always have order chicken there and it was always good. Well I was not told they had changed the breading on the chicken and is was really bad. The breading was falling off the chicken as it did not stay and also the chicken was dry and bad tasting I was told I could not get my money back as the chicken was a flop for my party and I had to throw it away. I spent over 70 dollars for crappy food. I should have been told when I ordered the chicken there was a change with t... read more

Brett P 

on BBB

a year ago

For 52 days, I have struggled to get a refund from Kroger. I have documentation via emails and live chats from multiple representatives saying they have issued a refund back to my card but I would have to wait 30 business days for it to be processed back in the account. This so-called refund policy isn't listed anywhere in the store or on their Web sites. As far advanced as we are, why would it take 30 business days to refund a purchase? To make things worse, the purchase was from an EBT card so I couldn't simply call up my ... read more

Brett P 

on BBB

a year ago

For 52 days, I have struggled to get a refund from Kroger. I have documentation via emails and live chats from multiple representatives saying they have issued a refund back to my card but I would have to wait 30 business days for it to be processed back in the account. This so-called refund policy isn't listed anywhere in the store or on their Web sites. As far advanced as we are, why would it take 30 business days to refund a purchase? To make things worse, the purchase was from an EBT card so I couldn't simply call up my ... read more

Kris K 

on BBB

a year ago

I have been a Kroger shopper for over 30 years, but Im disappointed in the fact that now to get you discount rewards you not only need your Kroger shoppers card but their app on your phone. I find this very discriminatory. I dont like a lot of junk apps on my phone and for people who dont have smart phones locks us out of the deals. Dont force me to get an app on my phone if I dont want it, but dont penalize me on sale deals because I dont have the Kroger coupon app. Poor business practice. 

Kris K 

on BBB

a year ago

I have been a Kroger shopper for over 30 years, but Im disappointed in the fact that now to get you discount rewards you not only need your Kroger shoppers card but their app on your phone. I find this very discriminatory. I dont like a lot of junk apps on my phone and for people who dont have smart phones locks us out of the deals. Dont force me to get an app on my phone if I dont want it, but dont penalize me on sale deals because I dont have the Kroger coupon app. Poor business practice. 

Larry R 

on BBB

a year ago

Was charged for substituting unavailable items to my bank account instead of my ebt and I wasnt told . Overdraft my bank account and was charged for that also . I reached out MULTIPLE times to accounting **** and customer solutions . Was given the run around and all sorts of codes and claim numbers just to get my money back in which they told me they could only refund me on my ebt for the amount . VERY unsatisfied with the whole situation and services . Will be my last time using this company . 

Joy G 

on BBB

a year ago

I only left one star because this was the lowest rating I could give. I waited in line at the pharmacy pickup in MIddlesboro, Ky. for over thirty minutes. When I finally got to pull into the window they literally pulled the curtain down in my face. I was looking the number up to call and ask for a manager when a young man came out of the store. He approached my car and yelled at me rudely "we are closed you'll have to go in". I told him how long I had been in line. He shrugged his shoulders and laughed a little and walked aw... read more

Larry R 

on BBB

a year ago

Was charged for substituting unavailable items to my bank account instead of my ebt and I wasnt told . Overdraft my bank account and was charged for that also . I reached out MULTIPLE times to accounting **** and customer solutions . Was given the run around and all sorts of codes and claim numbers just to get my money back in which they told me they could only refund me on my ebt for the amount . VERY unsatisfied with the whole situation and services . Will be my last time using this company . 

Joy G 

on BBB

a year ago

I only left one star because this was the lowest rating I could give. I waited in line at the pharmacy pickup in MIddlesboro, Ky. for over thirty minutes. When I finally got to pull into the window they literally pulled the curtain down in my face. I was looking the number up to call and ask for a manager when a young man came out of the store. He approached my car and yelled at me rudely "we are closed you'll have to go in". I told him how long I had been in line. He shrugged his shoulders and laughed a little and walked aw... read more