Kroger Floral

RICHARD H 

on BBB

a year ago

I'm 71 years and just sat down on the steps in the 3CDC lobby at your downtown Cincinnati before going inside your store to buy things and was immediately ordered by a security guard to get up. Told him I needed to catch my breath, but he ordered me up. Pretty rude, he saw me breathing hard, and I am not sure Kroger even has authority in the lobby. Particularly offended because I am a courteous person. The things I have seen others do at the downtown Cincinnati location is far worst and they get away with the behavior. The g... read more

Jo M 

on BBB

a year ago

I switched from ******** delivery to Boost Delivery to try and get fresher produce ( the only thing I was unhappy with at ********) I ordered groceries weekly using Boost and every single time, there were issues, absorbent overcharging, ridiculous substitutions and overall terrible, terrible service. I called after giving them chance enough to ask for a partial refund on my membership cause I could no longer bear to put up with all the inconveniences their stupidity was causing and they refused! You have 7 days OR 3 deliveri... read more

Tracy S 

on BBB

a year ago

They're gonna just take your money.....My card was not approved twice before the person at the register said the whole country is having problems...while later the manager says it's a Kroger issue, not the whole country. Ran my card twice, wasn't approved....got to my car, without my purchase, and my bank says money was taken out of my account both times. Manager says nothing we can do....yet they knew there was issues before I ran my card twice, they could have put a sign up telling shoppers that there might be a problem...... read more

Giselle R 

on BBB

a year ago

Do not use kroger delivery app you might fall victim to fraudulent charges on Your card and they do absolutely nothing to help you other then give you a case number and send you on your way 

Cay P 

on BBB

a year ago

6/10/2023 Order was to be delivered to my 92 year old mother in The ********** TX (at a senior facility). I was Charged for the order that was never delivered. Kroger Chat and Kroger Customer Service absolutely no help. The driver phone number listed on the notification was a number that doesn’t accept incoming calls. There is no way to track the online order, no way to contact the third-party delivery company Shipt, and no way to escalate a problem at Kroger. Yet so easy for Kroger to fraudulently charge a customer for prod... read more

Joshua R 

on BBB

a year ago

Lock my wheels pushing heavy water just because they dont like me or my family continued service without smile. 

Mark S 

on BBB

a year ago

The Kroger company employs deceptive practices. They advertise at a certain price, but charge at a greater price. They do not honor their coupons. Their in store pricing labels is also deceptive. 

Carolyn T 

on BBB

a year ago

Rate this company zero/no stars at all on their customer service..I purchased a gift card for ****** for my granddaughter in the amount of $200. However when she tried to use the card on ****** apparently the card was alresdy in the possession of another persons account and was no good...When I called the number on the receipt customer service says they cant reimburse because it was paid for in cash!! Whats the point of the receipt?? All the billions they probably have yet they steal from an old lady and a little teenager!! ... read more

Kelsey M 

on BBB

a year ago

Violated HIPAA by leaving my prescription on the counter for 10+ minutes. Was notified the prescription was ready two days prior to picking it up. When I got there they told me it was not ready and I needed to wait. The woman working printed my prescription then left it on the counter after telling me I needed to wait for them to fill it. The pharmacist caught it and said something to her, but it shouldn’t have happened in the first place. Very unprofessional. Would not recommend.