Koons Tysons Toyota

Clarence M 

on BBB

6 months ago

They have a fleet vehicle listed for sale on their website for a low price when they know it is not really for sale. I spoke to several sales people who told me that it is not for sale yet it continues to be listed on their website. *****************************************************************************************************************************************. 

Scott G 

on BBB

7 months ago

Asked if there were any cosmetic issue with car because I am not local. They didnt say anything about the issue and said the car was great.I flew in from out of state and the car had ***** in the leather, missing components, the door was fix but sticking out because the car was damaged and someone used spray foam to try to fix it. We would not do anything to help cover my cost of flying there or reduce the price based off of the horrible condition of the car.They misrepresented it and was hoping they could sneak it pass the ... read more

Latifu A 

on BBB

9 months ago

Review of Koons Toyota Dealership Extremely Disappointing Experience A customer shared a highly frustrating experience with Koons Toyota in ******** regarding the attempted purchase of a 2021 ***** RX 350. Despite agreeing to hold the vehicle with a $1,000 deposit and facilitating financing through the customer's bank, the dealership failed to follow through.After the deposit was made on December 13, 2024, the customer received no communication from the dealership, despite repeated calls and messages. By December 16, they di... read more

Cecily O 

on BBB

a year ago

Wow! They say you don't know someone truly until you divorce them, well same goes with Koons Tysons Toyota. We have been working with a very nice rep for quite awhile. We then decided on a car and were told that we needed to secure the car for $1,000. The rep kept saying he sent the link to secure the deposit to our email/text but nothing came through. We had to use another email/phone (odd) to secure the car within 24 hours but the car had been sold. The so called manager, ****** was rude on the phone, unable to have a conv... read more

sara S 

on BBB

a year ago

I bought a Toyota Sequoia on January 24, 2023, from the Toyota dealership in Tyson *********************** The car started making a very bad squeaking sound when I used the brakes. At the time when I bought the car they told me that the noise will go away. I have taken the car to the dealership's repair shop multiple times, and they have tried to fix the noise under the warranty but were unsuccessful. However, they made up different scenarios, such as claiming that the noise helps people understand you are backing up, which ... read more

Eileen F 

on BBB

a year ago

I recently purchased a vehicle. My one requirement was it needed to be out the door for $25,000, including all fees. Nothing went right during the purchase. At one point the salesman from Koons Toyota told me that they had a 2024 Camry, but it was high mileage. It comes with a 10 year warranty he says. I asked again if it was “OUT THE DOOR” for $25,000, a deal breaker as I told all vendors. He confirmed it was. I asked that ALL paperwork be done when I arrived as I would have a rough drive home. The salesmen also played up t... read more

Tabitha B 

on BBB

a year ago

Changed interest rate AFTER sale is the car. After an accident I needed a car replacement FAST I had a sizable settlement from insurance stressed I needed payments low. I was provided a great interest rate and monthly payment. After terrible customer service I left with car. 48 hours later called and told I must bring car back sign new paperwork with new finance company. I’m injured the rental car grace period was over I was a captive customer - they told me if I didn’t resign they would take the car … my kid goes to school ... read more

nicholas s 

on BBB

2 years ago

They prey on not giving all the information. Not only did they add 1000 dollars to my total cost for the addition of a "coating" without my knowledge so now I am stuck paying for that. But they failed to inspect my car before sale and the roof leaks on rainy days. When I contacted about the problem, they said it will cost 400 dollars just for them to bring in "their guy" and that it was a common known issue, that he was familiar with, with his 20+ years of experience. Yet they didn't seem to check for it when the vehicle was... read more

Ansarullah H 

on BBB

2 years ago

Amongst the list of complaints I have about them, the most egregious would be this: They TRIED to charge me 4.30% VIRGINIA SALES TAX instead of the 4.15% VIRGINIA VEHICLE SALES TAX. I notified the salesman MASOOD about this, and he never changed it on the vehicle bill of sale. This is not legal. If you are planning to buy a car from them, know that the VEHICLE SALES TAX is 4.15% and that to compute it, you have to do this: 1.) Find the vehicle sale price, usually at the top of the bill of sale 2. ADD the vehicle sale price t... read more