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Kona Grill
- American
- Plano, TX
About this business
Location details
5973 W Parker Rd, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We went out tonight for the first time in a while. The food was good and the waitress was wonderful, but the cleanliness of the establishment is another story. The table was sticky and dirty, so disgusting. I had to keep a few paper menus as a cover, after I have cleaned the table myself with my sanitizer. The floor under the table was filthy and full of someone’s leftovers. I did not see any of the tables being sanitized after people left. I wanted to leave right when got there, but my son really wanted to stay after being ... read more
Business response:
Mike Kate Hawel, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (480) 289-4500 to speak to our manager directly.
I love Kona Grill I usually go to the North Star location but today decided to go to La Cantera. Horrible experience all the way around. Thank God our food was deliciousnor else I would have lost it. At least 3 groups got seated before me and my BF. When I went to check the status I was told I was called twice (didn’t get 1 call) when I let her know that she was looking into it and told the other hostess as she rolled her eyes “just go seat her over there”. We sat down a good 10 mins went by waitresses and manager passing us... read more
Business response:
Thank you for the review. We were extremely dissappointed to hear of your experience. We would love to speak to you personally and welcome you back to show you how we really do things! Please give us a call at (210)877-5355.
Recommendedhost is very professional and clean
Business response:
Thank you so much for the great review. I will ensure that we give a shout out to the host/hostess that work at the front desk. Juan Tovar, GM
RecommendedLove the atmosphere, food, and service!
Not put hair in their customer's food or feed customers raw meat!
Business response:
Hi Trell Barnes. We are sorry to hear that we did not provide service that exceeds expectations as it is our goal with every guest. We would like to hear more about your experience to best remedy this situation. Please email us at kansascity@konagrill.com! Thank you and we hope to hear from you soon!
RecommendedGood food!! Love this place
Business response:
Nicole Irish, we really appreciate your positive review!
Recommendedsushi is great half off at happy hour
Business response:
Thank You Michelle for leaving us a great review! We hope to continue to provide you with a great experience each time you visit with us!
RecommendedKelvin waited on us and was great. Everything was delicious!
Business response:
Hi Lynn! Thanks for this awesome review, we will be sure to pass the word along to Kelvin! Hope to see you soon!
RecommendedFood and service was great
Business response:
We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we are so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day.
Frequently asked questions about Kona Grill
How is Kona Grill rated?
Kona Grill has a 4.5 star rating with 5,539 reviews.
When is Kona Grill open?
Kona Grill is closed now. It will open on Monday at 9:00 a.m.
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