Komfort Air Service Experts

Frank 

on BBB

3 years ago

Was told that our old unit was obsolete and could no longer find any parts for it. This company was the one that installed the unit only 10 years ago. We had to install a new unit as we were told by a Finch representative. This was in the last part of the summer. Finch had some contractors come out and removed the old unit. Which was to remove attic door and remove inside unit and added a extra air return. The unit worked fine until the wather changed. Now when we turn on the heater the unit blows a fuse? Come to find out th... read more

Mark C 

on BBB

3 years ago

This company is ridiculous. Three years ago I spent around $25K to have a furnace, A/C and hot water tank installed. I had a service contract with them and all they did was play with their cell phone and vacuum my filter. I obviously did not renew the contract. I called for service on 11/5/21 due to a service code alert. The rep assured me I would get a call back within 2 hours to have service scheduled. Three days later, still not call. Do yourself a favor and work with a company like Apollo. You'll get the service you expe... read more

Thomas O 

on BBB

3 years ago

Their technician backed into the canopy of a parking structure in our complex last Saturday (Oct. 30, 2021). I watched as the driver took off. Called the company four times this week, identified myself, spoke to three different people, all of whom promised someone would return my call. Guess what? NOTHING!! Stay away from this bunch. 

Nola C 

on BBB

3 years ago

We have always been pleased with the service from Parker-Pearce in Gaithersburg. The techs are knowledgeable, friendly, and polite. We have a maintenance plan with them for our HVAC system. They contact us twice a year to schedule a checkup of our system. 

Amy E 

on BBB

3 years ago

I had an annual contract for AC and furnace inspection. Just a couple weeks ago, I got a letter from them, informing me that they had "become part of the Enercare" family. A few weeks later, a technician showed up at our home for our furnace inspection. He was here barely 15 minutes, then turned off and red-tagged our furnace, telling us the heat exchanger was cracked. We were supicious, so we contacted a different HVAC company and scheduled an inspection. The new technician was here for almost 2 hours, thoroughly checking t... read more

Steve C 

on BBB

3 years ago

Called with a Thermostat problem on a Sunday afternoon. Received a call back from a "tech" and they were out the next day to replace the thermostat. At that time they found a couple of possible faulty circuit cards, which they ordered and replaced. A manager came out to ensure the diagnosis and repair were expeditiously done. We are very happy with the service. We have their Amour + Maintenance plan so we did not pay for labor or parts, well worth it! ***** ** 

Paul H 

on BBB

3 years ago

Do not do business with Sunbeam! I called them to come out to my home and do a repair on my hot water boiler furnace. They arrived in two separate vehicles, one of the employees was the service tech that other was a salesman. The tech told me what was wrong and said the repair would be over one thousand dollars, then he suggested that i talk with salesman who wanted me to sign for a program that you pay into for the rest of your home life to take care of the furnace. When i said I just wanted the repair and gave them a depos... read more

Tammy R 

on BBB

3 years ago

Had Rolans ****** come to my home on 10/25/2021 to tell me I need a new furnace, I called another company to come in and to find out I didn't need a new furnace only a new switch! Quoted me 7,500 and the switch was only 125.00. Disgusting 

Kathy B 

on BBB

3 years ago

We have been with Stevenson Service Experts for well over 10 years now. It was time to purchase an upgrade to both the furnace and air conditioner. We chose the25 Seer flex fuel system with the 99% furnace. The brand, Lennox, is the only one that is made in USA.! They do purchase some parts foreign made. Larry and Shane installed in a very professional way and cleaned up spotlessly after themselves. You can't go wrong with a Lennox. ************************