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Komfort Air Service Experts
- Heating & Air Conditioning/HVAC
- Charlotte, NC
About this business
Service Experts Heating & Air Conditioning has been serving the Charlotte area for 40 years, providing heating, cooling, and indoor air quality services.
Location details
8107 Arrowridge Blvd Suite Q, Suite S, Charlotte, NC, 28273, United States
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When I made the decision to change from oil to propane I searched the market. There are a lot of choices. We live out in the country and need reliable service and equipment. I choose Lennox because of their reputation, their manufacturing place and and Cronin/Emery Boehmers. Boehmers has serviced this area for over 100 years and again have the peoples trust. I decided to purchase the top of the line furnace with a heat pump. Worth every penny! Rob did a fantastic job installing the furnace in our old stone house and removed ... read more
Business response:
We are happy that the team worked together to provide you with a great experience!
Scam Company. Had fan motor issues on 5 year old unit. Made calls to multiple to companies to see if anyone could come out after hours. Got a call back from a company that they were in their way. Issue is, it wasn't this company and although we called, they never actually spoke with us. They showed with a Tech and a Salesman? Salesman spent his time trying to rent me a new unit at $300 a month while tech said there was more wrong with the unit than just fan motor. Was told to keep unit off and they would send out quote for w... read more
Business response:
We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.
They are great and go the extra mile to try to help! Christopher, Kshondra, Mike and Chris are the best!
My father bought both a heating and air conditioning unit from Stevenson's. They talked him into signing a lease agreement for the equipment, which is managed from their parent company, Service Experts, in Texas. My complaint is with Service Experts, not Stevenson's. If you are considering a lease agreement with them, I suggest you look into it carefully and consider other options. You will end up paying much more than the service is worth if you take on one of these leases. My father was 91 years old at the time, was gettin... read more
Business response:
We are sorry for your loss of your father. While some of our customers prefer to pay everything up front, others do not, and as such, prefer our Advantage Program. Our Advantage Program pricing allows our customers to have peace of mind with continual maintenance support on new equipment for one low monthly payment.
They tried to sign me up for their service and I didn't want it. I paid all their service charges and asked for no marketing and to NOT be enrolled in their "service plan". I kept on receiving phone calls and txts.....for marketing. I was also enrolled into their program and received more calls. I then discovered charges on my credit card and of course they removed them after I called. But what a joke I have to go thru that! What's my time worth dealing with all that? Their tech actually did perform good work, so nothing neg... read more
Business response:
We are sorry for your inconvenience and will add you to our Do Not Mail list. Please email ***************@ServiceExperts.com with the name and address on the mailer and we will get it taken care of. Please note it can take up to 4 weeks for this to take effect due to mailers already in process.
Zack & Ryan were on time and did a great inspection!
Business response:
We are happy that the team worked together to provide you with a great experience!
We had an expensive system installed just over 2 years ago. New furnace, new AC, new hot water heater. We get service for units every year. The last service on the furnace was in late August of this year. Now on a cool morning less than 2 months later (with a furnace that is 2 years old), no heat! Better still, I call for service and get their answering service in a foreign country. I am told that they are overbooked, but an overbook request has been submitted. To say that this was less than helpful would be an understatemen... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Awesome Tyler W and his ESA. Thank you for your taking excellent care of my mothers house!
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
Very disappointed. Chief B**** came in for regular maintenance in late September. They said the heat exchanger was cracked and recommended furnace replacement. Estimate was for over $8,000. Did some checking with another company and they found no crack in heat exchanger. After many years of being a customer of Chief B**** and Service Experts, I would not recommend them at this time.
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ********************************** with your full name on the account, address and phone number and we will follow up with you.
Frequently asked questions about Komfort Air Service Experts
How is Komfort Air Service Experts rated?
Komfort Air Service Experts has a 4.3 star rating with 2,412 reviews.
When is Komfort Air Service Experts open?
Komfort Air Service Experts is open now. It is open 24/7.
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