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Komfort Air Service Experts
- Heating & Air Conditioning/HVAC
- Charlotte, NC
About this business
Service Experts Heating & Air Conditioning has been serving the Charlotte area for 40 years, providing heating, cooling, and indoor air quality services.
Location details
8107 Arrowridge Blvd Suite Q, Suite S, Charlotte, NC, 28273, United States
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I have been a customer for almost 30 years (since 1993). I have found this company is very professional, caring about giving great service and great pricing. Everything thru the years has been a good experience.
Business response:
***** - We have truly appreciated your business over the years and thank you for sharing your positive experience!
Service experts in Salem, Virginia came to our house on 3/18/22 to give us a quote on TWO furnaces and TWO heat pumps/air conditioning units for a 4, 200 square foot home. Long story first, They quoted us $38,000.oo, yes THIRTY-EIGHT THOUSAND DOLLARS!!!! 3 other companies came and the maximum bid was $18,000...eighteen thousand dollars for the same job. The other companies sold Trane and Carrier. Secondly, they tried to use scare tactics. Examples, they said they would come the next day and the gas company has already turned... read more
Business response:
We strive for 100% satisfaction, and we regret to find out that this was not the case.
They were very quick and prompt love how they installed everything
Business response:
Thank you for taking the time to mention your satisfaction with our services!
They did a demolition job on my walls to repair my pipes. Drilled two holes in my bathroom because they couldn't get to my pipes, ruining my floor. I had to call them back three times afterwards to repair other issues that occurred because of THEIR sloppy work. Then had to call them back a FOURTH time because after THEIR work, they caused another issue. They caused water to leak out from my tub EVERY TIME you turn the shower on. They NEVER came out or even called back to deal with that issue. Because of this my bathroom floo... read more
Business response:
Please reach out to us at ***************@ServiceExperts.com and include the full name on the account, your address, and a phone number where we can reach you to address your concerns.
We love Strand Brothers service. On time on scheduled service every time. Polies people.
Business response:
Thank you for sharing your positive experience with others! We hope you have a great day!
My technician Daniel M**** was super friendly and he wore his proper ppe also he told his time and inspect all the equipment and explained to me what he did and i do recommend this company
Business response:
Thank you for this great review and recommendation!
Terrible Customer Service! I called them out to replace a sewage pump in my basement. They replaced the pump but installed the wrong part and the downstairs toilet wouldn't flush correctly. They came back out 3 days later to "fix" the problem and told me that they didn't have the correct part and it would be a week or two. I never heard from them for OVER 6 weeks! When I called and asked to speak to the manager they said he was busy and would return my call. He never did. That same day I emailed customer service and all they... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
I started using this company a little over a year ago. The receptionist they had was wonderful and professional. Once they switched receptionist I have had 3 appointments scheduled where no one showed up, when I call to ask about the appointment this new lady is extremely rude, she doesn't care at all and her response is "I'm sorry to hear that" in a very unprofessional tone and has no solution to this problem. I asked to speak to a supervisor but of course they were all in a meeting! I cancelled my service with them and I h... read more
Business response:
From our GM: We apologize sincerely for the inconvenience and poor experience that you have received. This is not a representation of Service Experts as a company and we are taking this opportunity to correct the processes that led to this happening so that they do not happen again. We would like to do anything we can to gain back your business. Please feel free to call in and speak with Broderick in regards to rectifying the situation. - XXX-XXX-XXXX
Worst experience ever! Had a service call done on Dec 11 by the most inept technician - he had no idea what he was doing, told us he usually only cleans furnaces and that we should really get a second opinion. Charged us $157.07 - when I complained I was told by Jerry that yes that technician should never have been sent to a furnace repair call and that we would be entitled to a full refund. Called on Dec 19 and was told refund had been processed....well I am still waiting for the refund. Every time I call I am on hold for 3... read more
Business response:
As a valued customer, we appreciate your feedback and will work to make your overall experience favorable.
Frequently asked questions about Komfort Air Service Experts
How is Komfort Air Service Experts rated?
Komfort Air Service Experts has a 4.3 star rating with 2,415 reviews.
When is Komfort Air Service Experts open?
Komfort Air Service Experts is open now. It is open 24/7.
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