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Kilgore Buick GMC

4.8

About this business

Location details

5 Rim Rd, Kilgore, TX, 75662, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.8121 reviews
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Shannon Airheart's profile image
Shannon Airheart 
4 years ago

Bad experience! Drove 3 hrs to see a Jeep. I found some flaws on the Jeep. They assured me it was all fine. They offered for us to test drive and have lunch. We pulled out and immediately got a text asking were we going to buy or not. Cash or finance. We have others wanting it. We literally had been there 10-15 minutes. And they were pressuring us for an answer. Please note we’d made an appointment. And we were the only ones at the dealership. The manager was pushing the salesperson for an answer. Really BAD customer service... read more

Business response:

Shannon, I sincerely regret your experience at my Dealership. Thank you for sharing your story regardless of how difficult it is to hear. It's how we all get better. Best Regards,, Tim Capps, Dealer 

Matthew Adams's profile image
Matthew Adams 
4 years ago

Very unethical company..Lead you on..Delete your true comments on social media.Only put up what they want..They are liars and very dishonest. 

James Boone's profile image
James Boone 
recommend  Recommended
4 years ago

Great customer service. these guys really did an outstanding job helping us locate and purchase the vehicle we wanted. I high recommend them. 

Amber Toney's profile image
Amber Toney 
recommend  Recommended
4 years ago

Fast, professional service. The owner goes above and beyond to make sure you are taken care of. Finance team is knowledgeable and the sales team is fun and respectful! 

Darrel Gilbert's profile image
Darrel Gilbert 
recommend  Recommended
5 years ago

Great Selection, Great Prices, Great Staff. We were treated with professional people from when we entered the dealership, until we left with our new ride. Totally would recommend Gabriel/Jordan to anyone that might be thinking of a new car or truck! Very friendly and no pressure sale man. I have bought probably 15 vehicles in the last 25 years, this was the easiest transaction ever! Big Thanks 😊 

Candi Madis Turney's profile image
Candi Madis Turney 
5 years ago
Todd Littlefield's profile image
Todd Littlefield 
recommend  Recommended
5 years ago

great people, good service. 

Bradley Henderson's profile image
Bradley Henderson 
5 years ago

although I had an excellent sales experience and financing experience, the optional extended warranty is pointless, I bought the extended warranty because Amber told me that it covers mechanical stuff like air conditioning for example. 2 months after I buy my truck I need a new heater core and that isn't covered by the warranty. so that's a waste of almost $2000 (the cost of the warranty). unless you get a list of what it covers don't buy it. edit: I initially went in to cancel the warranty, and the finance guy was more than... read more

Elizabeth Heeb Tidwell's profile image
Elizabeth Heeb Tidwell 
recommend  Recommended
5 years ago

Thank you to Chuck Pinson for hooking us up with a beautiful new Yukon Denali! We appreciate all of your help! — with Steven Tidwell. 

Frequently asked questions about Kilgore Buick GMC

How is Kilgore Buick GMC rated?

Kilgore Buick GMC has a 4.8 star rating with 121 reviews. 

When is Kilgore Buick GMC open?

Kilgore Buick GMC is closed now. It will open tomorrow at 9:00 a.m. 

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