Kia of Lake Charles

Rita L 

on BBB

a year ago

The Manager had the nerve to say to me "I'm going to tell you one more time"! With an attitude. I had a recall on my low beams. Ended up having to pay for it because the recall had expired. Ok fine. I paid it. They said they guarantee their work for a year if I had any problems to bring it back. Well, it's only been a few months and the low beams are still flickering. I brought it back today. They said that since the first service was done, that "I" changed the bulbs and left finger prints on them. That's why the bulbs are f... read more

Mary G 

on BBB

a year ago

This dealership advertised our car for one price, then when we got there it went up an additional $2000.00. We agreed to this $2000, it was for theft and clear coat or something. At one point they had it over $10,000. Sticker price. Then it finally came down and we were told the $29,000 plus included TTL. Which was fine that made and additional $2300 in charges, made since. While I was distracted, I don’t know if I was in the bathroom or on the phone with insurance they had my husband, the COsigner initial a paper I didn’t s... read more

Jason D 

on BBB

2 years ago

$500 for a new battery. Battery for some crazy reason costs $288. And, the $130 diagnostic cost is highly taxable apparently. Most auto parts stores will install it for free. I was charged $170 in labor. For a battery. I felt so enraged I literally shut down rather than challenge it. I handed the service member my card and, oh there’s 5% surcharge (I guess for not paying in gold, or cash?) I’m humbled and humiliated by the experience. I will NEVER shop at Kia of Lake Charles, nor will I ever use their service department agai... read more

Ramona S 

on BBB

2 years ago

I had an appointment with ******* on 3/22/22 @ 4:45pm at the Mitsubishi/Kia dealership in Lake Charles, LA. ******* called me 2 times to make sure I would be at the appointment. I explained to him that I get off at 4:30pm and would be there right after work. I explained to ******* that I was interested in the Kia Sorento and ******* wanted to show me a Mitsubishi Outlander that he had on the lot. I told him I would look at it but I was interested in the Sorento. While me and my brother-in-law was looking at the car, I explai... read more

James 

on BBB

3 years ago

Went through the buying process for nearly 2 hours before learning KIA of Lake Charles are adding an "upcharge" to the sticker price. They also low ball on your trade. We expected to pay sticker price not an additional 10% plus. The sales manager called this supply and demand. I call it price gouging! 

Rod A 

on BBB

3 years ago

Talk to salesman about a specific new car I wanted to buy. He set an appointment and said yes they have just got some in. I drove two hours to get there and he had lied. No new cars on the lot that I specifically asked about. Real shame to treat people that way. Wouldn't recommend this dealership to anyone. 

Lindsey G 

on BBB

3 years ago

Waited almost two hours after an appointment time to even speak to our dealer. When we did, we made it clear that we only wanted the new vehicle if the price was reduced to an amount we could agree on (even if it wasn't the large amount we were asking due to hurricane damage on it). We also wanted a good price on our trade-in. We did not want to move forward with a deal if at least one of these numbers wasn't satisfactory. We let the dealer fill out the credit application with out information, and he disappeared. We (wrongl... read more