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Kia of Carson
- Car Dealers
- Carson, CA
About this business
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Kia of Carson has great options on new 2022 Kia models, used cars, vehicle service, car financing, and more. Our dealership can help you out no matter what your automotive need is.
Location details
22020 Recreation Rd, Carson, CA, 90745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
This dealership has horrific customer service after a purchase. So I purchased a 2021 Kia Stinger GT in DEC 20 from there with a fairly typical experience I would say was average at best. But that is not the issue, so fast-forward to June 2021 when I received an offer for replacement or buyback from Kia corporate as my car suffered a complete system failure and was unable to be started for the last 60 days even after Kia engineers got involved. So my questions became do the protection and maintenance plans I purchased with t... read more
Business response:
Hello Justin, You would have to come into the dealership to sign the cancellation documents so that we can start the process. Someone is available M-F between 10AM - 6PM. Please let us know if that's impossible for you. We are a bit overwhelmed as we a bit understaffed for the sudden increase in business. We are feverishly trying to hire more quality people to improve our service. I apologize for the difficulties, but if you bring in your documentation, the refund will be processed.
Takeaways - GO TO KABIR if you want to buy. Avoid Isiah from internet sales if possible. TLDR; I came into purchase a car on Tuesday - I got set up with Isaiah Price. Most bland salesperson I've ever met, you can tell he really doesn't care about his job. It's ok we negotiated a price and i was ok with it. He explained nothing about the car I stayed up and read the manual to figure out the features. I would expect when purchasing a car thats 45-50K with nearly 50% down the service would be better. ******* from Finance help... read more
Business response:
This is really surprising. The inconvenience of coming back lead to me convincing you to go into a lease which saved you over $7,000. Our team tried to guide you to a lease the night before and you wouldn't listen to them so they backed off due to your confrontational style. The fact is that you went into purchase contract because you did not want to listen to the advantages of the lease. I know it's true because the next day, it took me over ½ of an hour of showing you very obvious math that it would be a huge mistake to s... read more
I was told via email and phone calls that my kia sportage had a engine recall. After my attempt to bring in my car for a service they let me know that the part that is needed had to be ordered. The result of me having to schedule a subsequent visit to Kia of Carson. I decided to schedule and my time to take my car in was at 12 noon . After an hour wait my car was seen and i was told that pick up would be around 5pm. As 5pm approached i decided to call the service department to check on my car... of course there was noone to ... read more
If I can give zero stars I would. Kia of Carson has completely ruined my experience as a first time driver. I purchased a lease 2 years ago the sales rep who sold me the car quit the next day and gave me the wrong key to my vehicle. My lease is up this August and I've yet to get my spare key. I went 6/1/21 to get my car serviced for a recall and was told my car was ready although no work was done and that I'd have to wait 2-3 weeks for parts to come in. The service representative crystal and haze are complete liars and have ... read more
I put a 72 hour deposit on a car for a stated price. Two days before that 72 hours was up, I got a call saying that deposit would only be honored for one more day, that someone had offered a higher price for the car. Since I could not be there by the time agreed upon, they are refunding my deposit. Is this legal? Is it moral? I would never buy or look at Carson Kia again. Even if it means going to another state to buy.
Business response:
Our policy is to hold a car for 24 hours. We apologize if that wasn't communicated clearly. The price of the unit is the same to anyone who wants to buy it which is clearly listed online. If the car is here, it will be available for the online price and nothing more.
what do I think of Kia of Carson, total rep off? I went in for a simple service and ended up paying $780 on things that I didn't approve of. Oscar asked me what I needed to be done on my car "I said just the service, I have a warranty, then I ask how much was an oil change, he then said $49.95 I told him it was to expensive and that I usually get my oil changes thru Jeffy Lube. TOLD HIM JUST DO THE SERVICE. 3HRS LATER HE COMES BACK WITH AN INVOICE OF $780.00. I asked him WHAT THE **** DID YOU GUYS DO. Oscar said you signed t... read more
TL;DR We arrived at the dealership at 10 AM after agreeing to a price via e-mail communication. Despite very few customers being present,********** took 2.5 hours to draw up paperwork. Kia ****** added on "$899 Cilajet paint protection" after going back on word to expedite the buying process, subpar covid protocols, and plenty of excuses/horrendous customer service afterwards. After 100+ emails and 10+ calls, I was able to get a $899 refund on a paint protection charge that I never authorized. Please also look at the images... read more
Service writer always off service manager 2 calls no call back emailed general manager no response all they want is your money they will lie to you my daughter had some service done that they scared her into by telling her that her warranty wouldn't be good unless she had it done they ripped her off for $900 I hope someone read this that gives a ****
A bunch of liars and scammers! I went there to turn my lease in and wanted to lease another vehicle. My credit score was 733 and I was told that I could not lease but that I could purchase with no money down and no interest for the whole loan. I didn't question it then but I was told by Glendale that I could have leased another vehicle. Also, was advised that I didn't have to pay anything and I ended up with a bill from my old lease and was told by the dealership that they would pay for the rest of the lease which was $853.0... read more
Frequently asked questions about Kia of Carson
How is Kia of Carson rated?
Kia of Carson has a 1.1 star rating with 37 reviews.
When is Kia of Carson open?
Kia of Carson is closed now. It will open at 8:00 a.m.
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