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Kia of Carson
- Car Dealers
- Carson, CA
About this business
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Kia of Carson has great options on new 2022 Kia models, used cars, vehicle service, car financing, and more. Our dealership can help you out no matter what your automotive need is.
Location details
22020 Recreation Rd, Carson, CA, 90745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Kia of Carson has many inefficiencies. Costumer service sucks. Accountability in returning calls sucks. Today after scheduling a recall fix, and waiting for an hour to be served, i have to leave. Costumer service representative reported that he couldn't do anything since Kia's website was down. No apologies. Can we reschedule your appointment? I just left. I bought my car there. I am planing on getting another one. Not there. Avoid this dealer and save yourself headaches.
Business response:
Hello Maria, I'm sorry we couldn't resolve the issue with the recall today. I tried looking up your advisor but couldn't find a vehicle checked in under your name. Could you let me know who you were working with? I'm trying to understand what went wrong and why we couldn't take care of you.
I brought a certified pre-owned extended warranty 2017 Kia Sorento on July 01/2018. And was taking my car in for regular service every 3-months. Car started loosing oil after a month of getting it service before factory warranty ran out. I was told to keep driving it another 1,000 miles and bring it back so they could check it 4 different times. The 4th time I didn't make it to 1,000 miles. It cut off on me on the frwy on 11/22/21. I was told the values in the engine where bad after the 4th time and that Kia wasn't responsib... read more
Business response:
Hello there. I understand your frustration and why you may direct it at us, but our hands are tied until we get the parts. As a dealership, we cannot complete a repair if we don't have the parts. As we have explained, there are many customers in your situation due to Covid related delays in parts. I personally reached out to Kia to see if they can offer any assistance, but we don't control what they do. We have offered a discounted loaner for you as long as one is available.
Horrible customer service experience. Vehicle taken in for service on Monday, picked up Saturday and by Sunday experienced exact same issue with car. Service manager refused to cover cost of tow due to car now being inoperable. Failed call backs and follow-up to request by service representatives.
"UNETHICAL" business practice. Never send your car to this place !!!! I thought being apart of the Kia family was a place that I could trust. But, boy was I wrong. My car was damaged at this place and by their people, yet no one wants to take responsibility. If I'm a forever customer, why not go above and beyond for your customers. I've build trust with this brand and yet they fail everytime. Dont buy a Kia if you can't get the proper care from the service dept. I've never sent my car to the mom and pop body shops etc... t... read more
Business response:
Please email me your contact info or the vin number of your vehicle so I can look into it. We normally take photos of a vehicle before we check it in for service so it should be pretty clear if the damage is new or existed before we took possession. **********@kiaofcarson.com
KIA of Carson is an absolute disaster of a dealership. The leadership, namely Will Amiri, failed to acknowledge any responsibility for a serious safety issue regarding my vehicle, that they are responsible for. Instead, he pushes blame to the consumer and completely dismissed my claim. We live in a society where there are multiple choices to choose from and I would suggest that ANYONE seeking a new/used vehicle or requiring service to seek another KIA Dealership. This place is reckless and cares nothing for the consumer. I r... read more
i hate that i have to even give them 1 star if i would have known what i known now i would have never bought a car from kia . I have a kia forte 2019 I have 28,000 miles on my car . since i had my car i have always made sure I keep up with my maintenance for my car check engine light to come on with in a month after i have got a whole oil change i got all my fuels checked out as well . you know the normal , for me to drop off my car on a Monday witch was the 6th of December because my car have a recall on the SA462 -SA462 ND... read more
Business response:
Hello Daniel, I'm sorry for the lack of communication. I'm guessing your complaint was to Kia corporate because I don't have anyone with those names working here. We are low on loaners due to lack of inventory to replace units due to retire. I will look into this and someone will reach out to you today. Will Amiri **********@kiaofcarson.com
Don't take your car for service. Extra long wait time and no communication.
Horrible. This is not the first time I've had issues with this service department. On September 9, 2021 I took my 2016 Sorento in for a engine replacement due to over excessive oil usage. On September 14, 2021 I received an email stating my new engine was ordered. Delivery and installation could take 6 weeks to 4 months. On September 29th, they offered me a rental at no cost to me. On October 14, 2021, I received a call that my Kia was ready for pick up. I went that same day to pick it up. After I turned in the rental car, t... read more
The Customer Service in Kia of Carson Service Department is just a mess. I brought my car in for the second time to address my air condition and window issue that would not go down using the driver control. I came in for my appointment on Saturday, they told me that it would take a full day for a technician to determine the issue, so I returned the following Monday at 7am. I left my cell phone number in bold print at the top of my Work Order for Isaac. At 4 pm Monday I tried to reach out to Isaac for an update, the Operator ... read more
Business response:
I'm sorry to hear about your experience with our shop. We have seen a huge increase in business and the service department has been really overwhelmed. We are trying to hire more staff, but it takes time to find the right people. Regardless, Isaac should have given you regular updates even if it meant that there were delays in diagnosing the vehicle. I'll forward your review to our service director so he can address your concerns.
Frequently asked questions about Kia of Carson
How is Kia of Carson rated?
Kia of Carson has a 1.1 star rating with 37 reviews.
When is Kia of Carson open?
Kia of Carson is closed now. It will open at 8:00 a.m.
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