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7500 Alexandria Pike, Alexandria, KY, 41001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I am an 80 year old female-went to Jason Pilger Hyundai on 04/17/25-to test drive a 2018 GMC Terrain or a 2017 GMC Acadia that I had been conversing with Hunter about. When I got there-was instead turned over to salesman named Jeff-hunter told Jeff I had a LOT on my plate (husband in hospital) and under a lot of pressure. Before conversation got too deep--Jeff says "let me go get keys and we will take it (the 2018 GMC I had decided on) for a drive" came back--car gone--?--well,things changed and was talked into purchasing a ... read more
PLEASE READ IMPORTANT WARNING: General Sales Manager Gary (GG) was a hateful liar to loyal Napleton customers 3/27/2025 (I don't like writing this review - but it was towards my wife who is not white and me her husband who is); Gary negotiates and agrees to a car deal but then reverses course and pretends none of it ever happened for some reason - so very strange how everything changed and went downhill after Gary heard my wife's accent. We are really disappointed with Gary and this dealership. This is not a proper or profes... read more
My experience at Pohanka was outstanding and truly memorable due to my sales representative Darlene Breeden. I was literally stranded in that state trying to purchase my Acura RDX due to a financial hiccup. I was stranded there for 2 days while the issue was getting worked out, it was on the weekend and I stayed until the following Monday. What made this so memorable is due to Darlene going above and beyond to take care of me. Darlene drove me to find a hotel, provided me with personal transportation during my stay, took me ... read more

The absolute worst. Dropped car off night before with all details. Receive call in morning from my "rep" going over what needed to be done. I've been through this before with the same rep 3 years ago so I knew the drill. Received a text from him that I could text him anytime to get updates. He never responds. Try calling there. Good luck. Finally got ahold of him and he claimed car was still going through diagnosis. ^ hours later. Told him I was coming to get car shortly no matter what, as I said I've been through ... read more
Hello everyone, never do a review when you’re angry. The above post was so not me. After I made this review and drove home, I remember my call from Mr Mitchell. We had a great conversation about my situation and he done everything I ask of the company to do. My car was fixed correctly and I’m one happy camper now. For future problems please sleep on it, because I have learned a valuable lesson. Thanks so much Mitchell Hyundai you guys have won be back over. I’m one proud Hyundai owner
I went pick up my vehicle on January 29. I get in it and I see there’s a crack on my windshield. I go back in and I tell the girl working there there’s a big crack going up my windshield on the driver side from all the way at the bottom up. She calls the manager and they go look at the pictures that were taken before I dropped it off. They realize that no pictures were taken of my windshield. Well I was then told by the service manager that they can cover my insurance deductible or they can pay for it. So I told him I will l... read more
The service center has given me nothing but problems. I took my brand new 2025 Santa Fe in for a recall on the Bluelink app and they did a complimentary 4 point inspection. However, they did not put the dip stick back in all the way so oil got ALL over my engine and created a horrible smell in my car and in my garage. When I took it back to have this cleaned up, they had to keep my car for over a week due to having to order replacement parts for the parts soaked in oil. Even though they had my car for over a week, they still... read more
The sales team was fantastic but Wikash was extra great. Super helpful and upfront about everything. I did not have high hopes of walking out with a new car let alone the car of my dreams. I am so excited and 10/10 would recommend. Need a new car this is the place to go!
Such a fantastic sales team, my specific sales person, Wikash was absolutely amazing. I had little hopes that I would be driving away in a new car let alone the car of my dreams!! 10/10 would recommend!! <3
Kerry Of Alexandria has a 4.6 star rating with 323 reviews.
Kerry Of Alexandria is closed now. It will open at 9:00 a.m.
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