Kenwood Mews Apartments

Cyrus A 

on BBB

a year ago

Equity Residential engages in bad faith business practices, as was shown not only by my own experience, but also that of roughly a dozen neighbors. This company routinely offers renewal leases to established tenants with year-over-year increases in the ballpark of 20%.That is not a typo -- they lock tenants into an apartment, then attempt to increase base rent by twenty percent when renewal is due.When confronted about such offers, on-site representatives note that Equity Residential has centralized its renewal process to a ... read more

Karen L 

on BBB

a year ago

Terrible management company. CEO gets $12m / year and the apartment services were drastically reduced during my tenancy 2000-2002. They took over a month to repair a ceiling leak in my living space which was dripping rainwater. They had the nerve to increase my rent more than 25% the next year. I moved out and the unit was ultimately rented at a lower rate than they had demanded from me. They illegally withheld a portion of my security deposit when it was broom clean. Why does the BBB give them an A+ rating???? 

Karen W 

on BBB

a year ago

Terrible management company. CEO gets $12m / year and the apartment services were drastically reduced during my tenancy 2000-2002. They took over a month to repair a ceiling leak in my living space which was dripping rainwater. They had the nerve to increase my rent more than 25% the next year. I moved out and the unit was ultimately rented at a lower rate than they had demanded from me. They illegally withheld a portion of my security deposit when it was broom clean. Why does the BBB give them an A+ rating???? 

Aimee M 

on BBB

2 years ago

Their apartments are terrible. I reside in ************* and I am appalled at the prices for these living conditions. The 2 ******* I have been here the ac doesnt work at the beginning and the ******* my heat doesnt work at the beginning of the changing of the seasons. Maintenance doesnt respect constraints for non emergency matters. I have a job that requires hippa compliance and confidentiality and put in times work could be done. The inside of the apartments are not kept up well and the work is shotty. The new smart home ... read more

Aimee M 

on BBB

2 years ago

Their apartments are terrible. I reside in ************* and I am appalled at the prices for these living conditions. The 2 ******* I have been here the ac doesnt work at the beginning and the ******* my heat doesnt work at the beginning of the changing of the seasons. Maintenance doesnt respect constraints for non emergency matters. I have a job that requires hippa compliance and confidentiality and put in times work could be done. The inside of the apartments are not kept up well and the work is shotty. The new smart home ... read more

Patrick K 

on BBB

2 years ago

I have been a resident at ************ for almost 2.5 years now starting in 2020 Over my residency at the building, I have witnessed and been victim to multiple occurrences of gross negligence. Prior to signing the lease I was told by local staff the building had onsite security and was a secure building. This turned out to not be true. Almost every two weeks the building is broken into due to a lack of building upkeep and security for which residents are charged for. Tens of thousands of dollars in goods have been stolen fr... read more

Patrick K 

on BBB

2 years ago

I have been a resident at ************ for almost 2.5 years now starting in 2020 Over my residency at the building, I have witnessed and been victim to multiple occurrences of gross negligence. Prior to signing the lease I was told by local staff the building had onsite security and was a secure building. This turned out to not be true. Almost every two weeks the building is broken into due to a lack of building upkeep and security for which residents are charged for. Tens of thousands of dollars in goods have been stolen fr... read more

Kristie L 

on BBB

2 years ago

Condensed due to space.My boyfriend and I moved into the ******* in August 2021. It was rent stabilized, (we paid $5,200 per month, and were responsible for cable and electricity). There was an optional $50 "gym" amenity fee. We got our lease renewal letter and the rent jumped to $5,800. We negotiated it down to $5,614, which was still high for the size of our apt. The bldg did away with rent stabilization, so we would be responsible for water, boiler, sewer, and billing fees. The optional $50 amenity fee was now mandatory. ... read more

Kristie W 

on BBB

2 years ago

Condensed due to space.My boyfriend and I moved into the ******* in August 2021. It was rent stabilized, (we paid $5,200 per month, and were responsible for cable and electricity). There was an optional $50 "gym" amenity fee. We got our lease renewal letter and the rent jumped to $5,800. We negotiated it down to $5,614, which was still high for the size of our apt. The bldg did away with rent stabilization, so we would be responsible for water, boiler, sewer, and billing fees. The optional $50 amenity fee was now mandatory. ... read more