Kenwood Mews Apartments

Oscar A 

on BBB

a year ago

I am a fairly new Tenant here, But I am already feeling the pinch of how far these people greed goes. A little perspective, I only moved in here because my two boys needed their own rooms, NOT because it's a great location, S**** the location! I would live in another county if I had to. SO far my rent has exceeded the 3k threshold OUTRAGEOUS! Now because my lease agreement is up, now suddenly they charge a Different rate for a Month to month Lease? Isn't that some sort of violation? especially since they Never and I mean NEV... read more

Oscar A 

on BBB

a year ago

I am a fairly new Tenant here, But I am already feeling the pinch of how far these people greed goes. A little perspective, I only moved in here because my two boys needed their own rooms, NOT because it's a great location, S**** the location! I would live in another county if I had to. SO far my rent has exceeded the 3k threshold OUTRAGEOUS! Now because my lease agreement is up, now suddenly they charge a Different rate for a Month to month Lease? Isn't that some sort of violation? especially since they Never and I mean NEV... read more

Mo M 

on BBB

a year ago

Ive never felt so blatantly robbed by a management company. I live in a pretty standard one bedroom apartment in a quieter neighborhood in ******. Im a good tenant. Im already overpaying for my 688sqft apt at $2,120. My renewal came in at $42 more. Plus, theyre adding more fees for Smart Rent. Equity Residential charges us RUBS fees that are outrageous; I end up paying over $70 a month just for trash. TRASH! Then they tack on billing fees each month, and they took away all trash chutes so we are forced into the valet trash f... read more

Mo M 

on BBB

a year ago

Ive never felt so blatantly robbed by a management company. I live in a pretty standard one bedroom apartment in a quieter neighborhood in ******. Im a good tenant. Im already overpaying for my 688sqft apt at $2,120. My renewal came in at $42 more. Plus, theyre adding more fees for Smart Rent. Equity Residential charges us RUBS fees that are outrageous; I end up paying over $70 a month just for trash. TRASH! Then they tack on billing fees each month, and they took away all trash chutes so we are forced into the valet trash f... read more

Lauren D 

on BBB

a year ago

Equity as a company is horrible and the management team does not have good ethics or morals, especially when it comes to leasing and renewing your apartment. They try to be sly and sneaky in letting time pass without reaching out to you, don't factor in the living conditions of the complex and maintenance issues throughout the year, do not give appropriate timeframes for renewals, charge for things that are not provided to you in your agreement and won't allow communication with someone who is in higher management when you a... read more

Lauren D 

on BBB

a year ago

Equity as a company is horrible and the management team does not have good ethics or morals, especially when it comes to leasing and renewing your apartment. They try to be sly and sneaky in letting time pass without reaching out to you, don't factor in the living conditions of the complex and maintenance issues throughout the year, do not give appropriate timeframes for renewals, charge for things that are not provided to you in your agreement and won't allow communication with someone who is in higher management when you a... read more

Christian D 

on BBB

a year ago

Unethical and borderline criminal! Lease Renewal Offers every year have exceed 10%. Most recent as of a week ago on 3/1 was 13% which FAR exceeds inflation and Cost of Living Adjustments. The lease renewal team sits at a corporate office and not on the premise and are completely dismissive of issues raised. We had a Carbon Monoxide detector go off after a compressor ran for 12 hours and when we raised it in our lease renewal process it was completely ignored and the ** of our location essentially told us it never happened. *... read more

Christian D 

on BBB

a year ago

Unethical and borderline criminal! Lease Renewal Offers every year have exceed 10%. Most recent as of a week ago on 3/1 was 13% which FAR exceeds inflation and Cost of Living Adjustments. The lease renewal team sits at a corporate office and not on the premise and are completely dismissive of issues raised. We had a Carbon Monoxide detector go off after a compressor ran for 12 hours and when we raised it in our lease renewal process it was completely ignored and the ** of our location essentially told us it never happened. *... read more

Cyrus A 

on BBB

a year ago

Equity Residential engages in bad faith business practices, as was shown not only by my own experience, but also that of roughly a dozen neighbors. This company routinely offers renewal leases to established tenants with year-over-year increases in the ballpark of 20%.That is not a typo -- they lock tenants into an apartment, then attempt to increase base rent by twenty percent when renewal is due.When confronted about such offers, on-site representatives note that Equity Residential has centralized its renewal process to a ... read more