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Keith's Appliance
- Appliances
- Norwich, CT
About this business
Appliance Dealership Cooking Classes Parts Service Delivery Install
Location details
320 W Thames St, Norwich, CT, 06360, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedExcellent knowledgeable professional sales staff, service and installs is exceptional! I purchased every appliance in my kitchen and wash room from this place.
Business response:
Barbara, we thank you for your support, and your kind thoughts! We appreciate you shopping local with us, and we're here if you should need anything. All of our team wishes you a great holiday season! 🙂
I had my dishwasher repaired by the most polite young man recently. He took his time diagnosing the problem, removed the offending items from my impeller, and showed me so I could understand what he had done. I'd call them again in a heartbeat if I needed appliance repairs in the future.
Business response:
Michele, thanks so much for your recommendation. The repair team will be happy to hear the nice comments, and we are here you should need anything further! Enjoy the fall weather 🍁😊 Thanks, again!
My salesman Adam from the Norwich store was friendly and kept me updated with any questions, the delivery guys were on time, pleasant, had their masks on, and did a great job with getting the refrigerator in a smaller door way.
Business response:
It was our pleasure to assist! Adam will be so thrilled to receive your comments, as will our entire Delivery team! Thank you again, Teresa! We look forward to seeing you again soon :)
excellent selection and service. All done the way it is supposed to be done. Very informative and polite. Would recommend to anyone
Business response:
Hi, Tom! We're glad you are happy with our service and products, and we thank you for the kind words! We're here should you need us! Have a great fall season 🍁😊
They have yet to respond.
Business response:
Dear Kate: Thank you for bringing this to the attention of our Social Media Team! After speaking with our team & Owner, we understand we are just waiting to hear back from you & Ryan regarding when we can have a Countertop Specialist visit your home to determine whether or not the Countertop can be repaired, as the visit we had setup for yesterday (Monday) did not work well for your schedule. In addition to the Repair, we also let Ryan know we would be happy to extend the Extended Warranty on his Range purchase by 1-Year. Wi... read more
I have used and recommend Keith's for years. My current repair experience with my dishwasher has been nothing less than appalling. The online service request was ignored. The phones didn't work. When I was lucky enough to escape their answering "Bermuda Triange" (their words, not mine), no one returned my calls. When I finally visited, I was treated like an idiot. Today I visited again, and an apologetic employee told that they have to start the ordering process all over again. Today is September 28th. I have not had a worki... read more
Business response:
Thank you for bringing this to our attention, Patricia! We extend our sincere apologies for any & all inconveniences you have encountered! We will bring this to the attention of our Owner & Management Team immediately for swift review & followup. If by chance your Order and/or Service Request was placed under a different name, feel free to send us a Direct Message with how best we can reach you, otherwise, we will locate your records & contact details under your name. Thank you once again for bringing this to our attention; ... read more
Customer service was excellent. our dishwasher was delivered without a power cord I called Keith's and they were very courteous and delivered the missing cord promptly. Good luck getting this service from a big box store, which is why we continue to buy our appliances from Keith's.
Business response:
Thank you so much, Maria, for your kind thoughts. We appreciate your support, and are always happy to help! Enjoy your new dishwasher. Thanks again! 😊
I'm not sure why anyone would bother shopping anywhere but Keith's for appliances. Prices are equal to or better than big box stores, selection is great. But the service is definitely what sets them apart. The salespeople are knowledgeable, and very responsive, even after the sale.
Business response:
Thank you, Jeanne! You've made our day! We'll pass the kind words onto the team! Thanks for sharing your thoughts, and we're here when you need us 😊 We hope you're enjoying this great weather ⛱
Excellent experience buying our new refrigerator.
Business response:
Heidi, we're so glad that you're pleased with your experience with us! Enjoy your new refrigerator, and thanks for shopping local here at Keith's Appliances 😊 Have a great weekend!
Frequently asked questions about Keith's Appliance
How is Keith's Appliance rated?
Keith's Appliance has a 4.8 star rating with 1,768 reviews.
When is Keith's Appliance open?
Keith's Appliance is closed now. It will open at 9:00 a.m.
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