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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I find it very unfair that state farm wants me to send them copies of both my 2019 and 2020 taxe returns in order for them to finish processing the second policy that I took out. They claim that it's high but it doesn't matter I took it out because I wanted to have a policy for both of my children and I can afford it. But I guess when your a African American not living in the high end areas your not privileged enough to have two polices. Once I find another company I will cancel my life insurance with state farm since I'm li... read more
Filed a claim on my shed and contents. Most of which was completely destroyed. This was filed on 8/4/21. I was given a claims agent and was told by her to take pictures of everything and upload them to her, weeks later she tells me I have to take everything out and take pictures. I asked that they send an agent out to do this( I am disabled after having swine flu in 2009. Respiratory issues large hernia in stomach and back issues) I was told that wouldn't happen. It was for me to do. So my son helped and we went through it a... read more
Business response:
October 19, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: ******* To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 11, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on October 11, 2021, to address her concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented. Sincerely, WCCS Stewardshi... read more
I was hit by their insured and 3 months later they still have not covered the damages nor have they been concerned for any of my injuries. Everything they have said they would do they did not do. When i finally got a hold of. A manager i thought something would finally be done just to find out they had toeed my vehicle 4 hours away when the place i requested was down the street from my house. As of this week they declared it a total loss however they have not even updated it in the system so i am still paying a car note for ... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated October 12, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on October 13, 2021, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, Property Total Loss Claims Department 1-800-State Farm (1-800-782-8332) State Farm Mutual Automobile Insurance Company
I would have not given them 1 star,, but I had to do that in order to say how they really are. Their motto" Like a good neighbor " is false. State Farm is not there for their customers. Over 16 years with State Farm and they claim it was mechanically damaged so they wouldn't have to cover my damages. I regret waisting all these years and money on them. Hopefully the *******Insurance Commission will do something about them. Charlotte *******
Everyone needs to stay away from state farm. All they do is scam you. They'll give you a killer deal just to switch to them and not even a month later raise the bill. That's what they did to me they gave me coverage on my vehicles for $282 a month and about 14 days after I made the first payment they said if I wanted to stay with them it would be $400 a month. At the time I already had insurance. So they wanted to make it seem like I was just getting a better deal to switch to them. I know multiple people that this has happe... read more
Business response:
While we cannot share specific details in this public response, our underwriting department contacted the customer on 10/12/2021 to address their concerns, and we will continue to work with the customer to reach a satisfactory resolution. Sincerely, Underwriting Services State Farm Insurance Companies
State Farm is okay if you have an automobile claim. Not so for a hail damage claim on a house. I and my next door neighbor have State Farm home insurance, both claims denied. 7 other neighbors with different home insurance their claim was approved. Other 7 are all within 1/2 block. This has been my experience. Good luck if you ever have a house claim with State Farm.
Business response:
While we cannot share specific details in this public response, our Claims Department contacted the complainant on October 7, 2021, to address his concerns. We are continuing to work with the consumer to resolve this matter.
We were hit by someone insured with this company and our car is no longer drive able. We have been waiting for days with still no rental car. Also no one has come out to look at the damage. Very very upset because now we can’t work as our job requires we have a vehicle. Please beware if you get hit by someone insured with State Farm you will have problems.
State farm is the worst insurance agency I have ever dealt with , I had them 28 yrs and when wind damaged my roof state farm wouldn't cover me . They don't stand by anything
I work for a dealership and dealing with this company is legit the worst experience till this day. Waiting over 3 hours for someone to respond. I have customers in front of me waiting to do insurance to take the vehicle home. Someone picks up and speaks to us and then hangs up. They don't even call back. Going back and forth and no answers. NO responses at all. Customers cannot even take vehicles home without insurance.
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open at 9:00 a.m.
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