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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For over a year I have been asking the local State farm insurance office and I also called corporate and ask them to take me off the mailing list. They have continued to phone call me, text me, send me emails, and send me postal mail. Corporate assured me I would be off their list and then today I get another mailing from them. I don't know what else to do.....
On August 15th a someone hit my car at night while it was parked . Driver didn’t come to me and say anything but good thing I have cameras on the front of my house. Found the driver and her insurance was State Farm . Filed a claim took long for that cause they could not get ahold of the person that hit me . Finally got ahold of them and they said they did it . State Farm set up a tow and had it towed to a place I picked from there list of Machanic. Almost 4 weeks go by and I call to see what was up with it so State Farm call... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated October 19, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on October 25, 2021, to address her concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented.
Insured with state farm for a number of years. I have 2 boys and myself. My youngest son had a fender bender that I fixed myself and the rep from Clint s**** office called me stating she was going to cancel my services if I didn’t give her my sons info. Which they already had. I called the office and way told my coverage was still good and he will find out why Lynn wants to cancel my policy. He never called me back, Lynn texted me saying she will cancel my service 2 days later . So I found another provider. Terrible customer... read more
On 8/09/21 I called and talked to Alex, the State Farm agent, for a quote on my manuf. home insurance. He quoted $504 I paid with my credit card and I felt relief that it was done. On 8/23/21 Alex calls and says the Underwriters say they can't insure my home due to it's location at **** * *******manufactured home park. No reason given. It would have saved me much aggravation if he had checked with the Underwriters before he took the money! So I scrambled to get back on my previous insurance, which cost me money for cancellin... read more
State Farm has been the worst!!!! I bought a house and a month later I got hit by IDA. My roof got severely damaged by the storm and I had multiple water leaks in different rooms. I filed a claim which was assigned to an adjuster. The day the adjuster was supposed to come and inspect the house, he didn't show up, so I had to make multiple calls and get switched around until I got a supervisor to re-assign my claim to a different adjuster. Nobody even had the courtesy to call me and cancel the appointment or notify me that my... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated October 18, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on October 22, 2021, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer.
We have been with State Farm for 22 years. No claims in the last 16 years except for Road Side Service. Because we used Road Side service 4 times in 48 months they are taking away our Roadside Service. We pay over $6,000 in insurance to State Farm a year and they say we use spent more in Roadside service than we pay them, so they are removing it. This is wrong.
Worst Customer Service imaginable. I've been A State Farm insured since about 1984. That means nothing to State Farm. Final straw for me is their refusal to follow through on a Comprehensive claim I just made. I was driving in a parking lot, pulled over into the firelane and stopped to pick up my daughter as she exited the store. A motorcyclist behind me almost rearended me as he raced through the lot. In a fit of rage, he pulled alongside me, stopped, slapped my mirror as hard as he could, gave me the bird and sped away--br... read more
My car was in a Hurricane and my car was towed to a gas station. My car sat for 2 weeks on a gas station lot and I kept calling State Farm about when the towing company that worked for them was going to get my car. Back and fourth with them for a whole month on the phone and then finally I called my agent and took it up with them, The towing company took my car to different dealer then the one I wanted them to take it to. Again back fourth with State Farm. Very draining and mentally after this point. It did finally make to i... read more
On 10/08/2021 , One of State Farm drivers was at fault for failure to yield to on coming traffic. The driver turned in front of me tring to enter a parking lot. He made his turn right in front of me, causing me to apply my breaks to avoid collision but collided anyway. The state farm driver admitted to officer and myselft hat it was his fault because he didnt see me and he turned in front of me causing the accident. This is also his statement on the police report admitting hes at fault and stated to me that he had State Farm... read more
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Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
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Keith Alexis - State Farm Insurance Agent is closed now. It will open at 9:00 a.m.
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