Kay Jewelers

Tavvie P. 

on Birdeye

a year ago

Tracie Coffey is the best she helped me find the ring I was wanting and she answered all my questions and explained the process of getting it sized would highly recommend her !  

Megan G. 

on Birdeye

3 years ago

We got a wedding set a few months from Kay’s. I took it to the Kay’s in Madison for a cleaning while we were walking around the east town mall. They were not happy that my ring was even given to me in the first place. The metal was going over some of the diamonds in my band. Needless to say they sent it in for a “make it right” and if they couldn’t fix it they said I’d get to pick a whole new ring. I do not recommend the Janesville Kay’s.  

Michelle M. 

on Birdeye

4 years ago

Terrible customer service.. after buying a $4k ring didn’t explain about the ring sizing which I paid for, warranty nothing. Do NOT recommend. And hewas the manager.  

Kristy H. 

on Birdeye

4 years ago

Had a terrible experience today at Kay Jewelers at Tanger Outlet in Branson MO. I bought 3 rings spent over $2,000 on them a few years ago at Kay Jewelers in St.Peters MO. I was told when I purchased them that anytime I needed service to the rings I could take them to ANY Kay's Jewelry Store! Gail denied me service I just needed the resized and was willing to pay whatever the cost? She said because I didn't purchase the rings at that particular Kay's she would not help me! You spend good money on jewelry only to be deni... read more

Scott C. 

on Birdeye

4 years ago

I dropped of my wedding ring to be sized on February 20, 2021 at Kay Jewelers in Fashion Fair Mall. They said it would be ready on March 10, 2021. I called on March 11 and was told it was in transit. I called on March 12 and was told it was told it was still in transit. After numerous calls I received a message on my phone that they had started a case. Not knowing what that meant I made more phone calls and was told that the entire shipment that was due on March 10th was missing. I felt that the manager should have called m... read more

Caitlin R. 

on Birdeye

4 years ago

The necklace my mother purchased at the Sebring Kay Jewelers had a small clasp and she asked the sales associate if a larger clasp could be put on. She said yes and told her that it would be available for pickup in about two weeks. She explained that times were a little extended due to the pandemic. We of course understood that and were accepting of the two week timeline. Donna was very nice to us and I want to put an emphasis on that. This is not a complaint about her. I had purchased a ring at the same time my mother purch... read more

Paul G. 

on Birdeye

5 years ago

After months of window shopping at various stores and internet offerings, i came into Kay looking for a replacement wedding ring for my as ours was lost/stolen 2 years ago. I was helped by Pam and in my initial visit and by Brenna on a secondary trip. These two associates showed tremendous patience and knowledge as I pondered various options for a replacement ring. I narrowed down the direction I wanted to go with the ring and wisely brought my wife in to see what she thought. My wife over the course of 2 visits and help fr... read more

Jay S. 

on Birdeye

6 years ago

STAY AWAY!!! SPEND YOUR MONEY ELSEWHERE!!! Absolutely the worst customer service. My company has an account with Kay's, but due to the disrespectful staff and ignorant manager Christine, we will never spend another dime with Kay's. Go to a jeweler that values respect as much as they value your money. 

Sabrina D. 

on Birdeye

6 years ago

Was just there. Ring under warranty and need repair. DID NOT make it make on promised date. No one TOLD me I needed and email before coming to the store. And then no one apologized that it would be longer or said they would send an email when it DID arrive. Very bad SERVICE. Not the Kay Jewelers it used to be at ALL.