Katy Furniture

Ariel D. 

on Yellow Pages

5 years ago

My second time purchasing from Katy furniture. Both times I’ve had the pleasure of having Aaron assist me. He is very kind and thorough on his explanations anytime I have questions and make sure I am getting the best quality that I want i recommend Katy furniture and Aaron to anyone that is looking to purchase furniture I will be returning and I will be looking for Aaron! 

Evelyn T. 

on Yellow Pages

5 years ago

All went well from start to finish...I walked out with what I came for at the price I wanted to pay! The salesman/Aaron was professional, courteous, and knowledgeable of the merchandise... I'll definitely be back and tell others of my experience!!! 

Kholt 

on Birdeye

5 years ago

Horrible Customer Service! I purchased a sectional in March and when it was delivered it was flawed.... its now July and I still have not received the replacement piece. Everytime I call I am put on hold forever and when I leave a message I do not get a return call. I am beyond frustrated with Katy Furniture! 

Stephanie B. 

on Birdeye

5 years ago

I can't stress enough what a nightmare working with Katy Furniture has been since we purchased our sectional. We bought an "As-is" last model from the showroom floor. Did the walk around with the sales woman and were told the sofa would be wrapped up and delivered the following week. We were given a time window of 12-4PM, so I took half a day off work. Naturally they showed up at 5:30PM. When the delivery men opened the back, there was trash and debris from all the previous orders on top of our couch. The sectional was... read more

Stephanie H. 

on Birdeye

5 years ago

I only gave one star because the option for no star is available. Worst shopping experience ever. First the advertise prices and stock that they don't have and you find out once you get to the store. My furniture was delivered dirty and by two rude and very unprofessional guys that came in my home with hostile attitudes. After sending pictures and contacting Katy Furniture 4 times to be told the supervisor would get back with me and still no returned call to even apologize. I'm sure things will get looked at more differ... read more

M D. 

on Birdeye

5 years ago

We flooded during Harvey and needed furniture. My first 2 large purchases went great, but being a good client didn't matter. In December 18' we bought a sectional and ottoman. The ottoman wasn't in stock and had to be ordered from the manufacturer. Was told it would take 7-14 days. So after 2 mo pass, still wasn't in, so I decided to cancel. They said I would have to pay some sort of restock fee. What? How? It wasn't even 'IN STOCK'. After no updates and lots of complaints the piece comes in 4 months later in April 19' and ... read more

M D. 

on Birdeye

5 years ago

We flooded during Harvey and needed furniture. My first 2 large purchases went great, but being a good client didn't matter. In December 18' we bought a sectional and ottoman. The ottoman wasn't in stock and had to be ordered from the manufacturer. Was told it would take 7-14 days. So after 2 mo pass, still wasn't in, so I decided to cancel. They said I would have to pay some sort of restock fee. What? How? It wasn't even 'IN STOCK'. After no updates and lots of complaints the piece comes in 4 months later in April 19' and ... read more

Beverly L. 

on Birdeye

5 years ago

This store has the worst customer service ever, and the Manager is the worst no people skills....they lie about the advertised prices it's horrible ...they charge ridiculous hidden fees...I would never recommend this terrible hot box furniture shop to anyone!!! They are not worthy of one STAR!!!!  

Humberto T. 

on Birdeye

5 years ago

I do not recommend KATY FURNITURE for anything in the world, they are irresponsible, the customer service is fatal, they never serve you and if they do they do not solve the problems. I bought a dining room set and the table was striped and they do not want to change it. I do not recommend it