Karl’s Baby & Teenage Furniture

Izjezted 

on Citysearch

14 years ago

Misleading Sales Information – My mother had shopped at this store many decades ago when I was an infant. So, when she had a granddaughter, she purchased a convertible crib there so her granddaughter could stay with her. Well, now that she is three, we called and asked how to convert the crib into a toddler bed. The people at Karl's told us that to convert the crib into a toddler bed, we would have to purchase a kit that costs as much as the crib itself. This store is not what it used to be. Poor customer service and mislead... read more

mtseidner 

on Citysearch

14 years ago

THEY TAKE YOUR MONEY and you will never see them again if th – Both Adam and Brad cannot be bothered taking care of their customers. After you have your purchases in hand, you will be on your own... even if the expensive junk falls apart! My son's expensive ($6000. several years ago) that was supposed to last through adulthood, fell apart. Adam refused to send a guy to look at the problems unless I paid some exorbitant fee up front, and the other brother, Brad does not return calls at all. Do yourself a huge favor and find a... read more

MWReview 

on Citysearch

15 years ago

Good experience - customer service fine w/follow up – We bought a beautiful Munire nursery furniture set from Karl's. Their prices were the best and we had great service while there. Delivery was a week later than expected, but we were kept informed and knew this would be the case. Delivery and set-up folks were great - nice, efficient, and did a great job! After taking down a shelf from the hutch (to turn hutch into changing table) we saw that there was a large coloring stain on the furniture. While it took several follow-u... read more

resaltz 

on Citysearch

17 years ago

No Customer Service After Purchase – We spent over $5,000 on a custom painted crib and dresser and custom made linnens. It was a bad sign when the delivery team was overweight and sweating all over our new baby's room; but then when there were problems after installation, Karl's never got back to us. We called twice and the second call the owner got on the phone and explained how important customer service is, yet never got back to us. They couldn't even honor the simplist of requests....touch up paint so we could fix the pa... read more

fouras 

on Citysearch

18 years ago

best selection, service, and unique merchandise – my mother and i shopped all over. after visting karl's there was no need to go anywhere else. i was able to see a huge selection and the people were very friendly and willing to spend time with my mother and i. the baby bedding was so different. we did our layette and the prices were great. i can't wait to have another baby so i can shop at karl's. 

pkumom 

on Citysearch

18 years ago

WORST customer service – Most of their furniture is beautiful & high quality and their prices are competitive, but their customer service is AWFUL. They do not return phone calls, do not fix problems in a timely manner, and are rude & pushy on the phone. I will go out of my way to not buy furniture here in the future. 

tes925 

on Citysearch

18 years ago

Awful customer service – Beautiful selection of furniture, but that is all that impressed me. The salesman told us to "shop around, pick the most expensive furniture we can find and then come see him. ha ha" I didn't find him funny and actually thought that it was unprofessional. We should have left right then, but we proceeded to buy baby furniture and when we received a piece of furniture that was flawed, it took them nine months to send us a new piece. We also had many phone calls ignored or not returned...horrible custom... read more